1) Generate high-quality enterprise opportunities within a named set of North American (primarily US) strategic accounts.
2) Success is measured by opportunity quality and progression, not just volume of activity/meetings.
Location - Remote (5:30 PM - 2:30 AM IST)
1) Outbound prospecting into named enterprise accounts via phone (heavy), email, LinkedIn.
2) Do account research and identify business triggers to personalize outreach with a credible “why now.”
3) Map and engage multiple stakeholders (CX/Customer Service, Operations, Finance, Procurement, Technology).
4) Run strong first calls with senior buyers: uncover pain, business impact, urgency, and next steps.
5) Handle objections and move conversations forward confidently.
6) Work leads from marketing/ABM campaigns, webinars, events and convert engagement into qualified opportunities.
7) Book well-qualified meetings for Business Development Executives and ensure a clean handoff:
8) Keep CRM hygiene high and share market feedback to improve targeting/messaging.
9) (US/Canada version) Support industry events and follow-up; travel as needed.
1) 4+ years of quota-carrying outbound SDR/inside sales/new business prospecting.
2) 4+ years selling/prospecting into North America (US/Canada) and engaging senior stakeholders.
3) Preferably from BPO / CX outsourcing (strong preference), or similar complex services selling.
1) Excellent phone-first selling: establish relevance fast, ask sharp questions, objection handling, secure next steps.
2) Comfortable with complex B2B cycles (multiple stakeholders, longer buying process).
3) Commercial judgment & initiative: can independently research accounts, form a POV/hypothesis, craft messaging without heavy direction.
4) Strong English communication (clarity and credibility with senior buyers; accent not a concern).
1) LinkedIn Sales Navigator + sales engagement tool (e.g., Salesloft) + CRM (Salesforce/HubSpot or similar).
2) Resilience/ownership: Persistent follow-up, adapts approach, and works the account through rejection.
3) Unanswered calls and emails are a given - find another way, create the meeting, and hit the numbers.
Ability to clearly explain recent targets and results (last 2 quarters) including:
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
