Job Description

Join a team that’s building more than roofs; we’re building a reputation for excellence.

At Empire Roofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared commitment to delivering exceptional results.

If you’re highly organized, detail-oriented, and thrive in a fast-paced sales environment where accuracy and strategic thinking matter, we’d love to hear from you.

The Opportunity

We are looking for an experienced and detail-oriented Senior Sales Coordinator to support our Sales Manager and commercial sales team. This role is responsible for coordinating sales activities, maintaining accurate documentation and reporting, managing CRM data, supporting client communications, and ensuring the sales process operates efficiently from opportunity through project completion.

The ideal candidate is a proactive problem-solver who can manage multiple priorities, work collaboratively across departments, and take ownership of critical sales administration and coordination activities.

Key Responsibilities

Sales Support & Coordination

• Provide day-to-day administrative and coordination support to the Sales Manager and sales representatives.
• Prepare client-related documents, presentations, proposals, and other sales materials.
• Coordinate information and activities between sales representatives, clients, project teams, and internal departments.
• Support the sales team in maintaining an organized and efficient sales process.
• Assist with customer outreach initiatives and preparation of marketing materials.

CRM & Sales Administration

• Serve as a Salesforce expert for lead management, pipeline tracking, activity management, and reporting.
• Maintain accurate and up-to-date records of leads, opportunities, customer interactions, projects, and sales activities.
• Track team sales targets, KPIs, pipeline activity, and project updates.
• Generate and analyze sales performance reports, forecasts, and other management reporting.
• Identify data discrepancies, gaps, or trends and follow up as required.

Document Management & Compliance

• Maintain organized and accurate records of sales-related documentation, including contracts, pre-qualification documents, project documentation, and customer records.
• Assist with the preparation and submission of pre-job documentation.
• Maintain the company warranty system and ensure warranties are accurately issued to customers.
• Ensure documentation and sales activities comply with company policies, contractual requirements, and applicable industry regulations.
• Monitor documentation requirements and follow up with internal stakeholders to ensure deadlines are met.

Client Communication

• Serve as a key point of contact for new and existing clients when a Sales Consultant is unavailable.
• Receive and document customer questions, concerns, and issues and ensure timely follow-up with the appropriate account holder.
• Maintain professional, responsive, and customer-focused communication throughout the sales process.
• Help ensure customers receive accurate information and a consistent level of service.

Meeting & Administrative Support

• Coordinate scheduling and logistics for sales team meetings, customer meetings, and other sales-related activities.
• Prepare meeting materials, agendas, reports, and presentations as required.
• Manage data entry, filing, correspondence, and other administrative tasks related to sales operations.
• Support the Sales Manager with special projects and other responsibilities as required.

Qualifications & Experience

• 4+ years of administrative or sales coordination experience, preferably in a commercial or B2B sales environment.
• Previous experience supporting a sales team, Sales Manager, or similar leadership role is strongly preferred.
• Advanced Salesforce experience, including lead management, opportunity/pipeline tracking, data management, and reporting.
• Basic understanding of commercial roofing products, services, and industry terminology is an asset.
• Exceptional verbal and written communication skills.
• Strong customer-service orientation with the ability to respond to client concerns promptly and professionally.
• Exceptional attention to detail and a strong commitment to accuracy.
• Ability to identify errors, discrepancies, and missing information before they impact projects or customers.
• Excellent organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and reporting skills with the ability to work with sales data and KPIs.
• Ability to work independently while collaborating effectively with sales consultants, managers, project teams, clients, and other stakeholders.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Demonstrated ability to handle confidential and commercially sensitive information with professionalism.

Why You’ll Love Working at Empire

• Competitive compensation and a comprehensive benefits package
• Opportunity to contribute to high-profile commercial projects across North America
• A collaborative, fast-paced environment that rewards precision, initiative, and accountability
• The opportunity to work alongside experienced professionals in the commercial roofing industry
• Stability and pride in working for an industry leader with more than 30 years of success
• A role where your organization, expertise, and attention to detail directly contribute to the success of the sales team

Apply today and help us build projects that set the standard for quality and precision.