Job Description

• Achieve annual target for SBD.

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

• Develop a portfolio of small to medium-size customers.
• Promote all digital products for Hapag-Lloyd to our
  customers.
• Co-ordination with SXC / SCN

1. Prepare calls, conduct calls, report and follow-up on calls

2. Evaluate customer potential (Forecast/Budget) and conduct
   MR Sales Planning where appropriate

3. Business reviews- conduct customer performance reviews
   (QBR – Quarterly Business review)

4. Selectively engage with TM when relevant

5. Preparing rate quotations, filtering rate request to ensure cargo
   identified and quoted is aligned to company strategy and to
   optimize vessel utilization on volume and profitability

6. Give feedback on the market including rates, competition activities,
   market conditions etc. to all relevant stakeholders

7. Follow-up on customer business, quotations, free time and pricing
   approval requests

8. Ensure timely completion of administrative tasks such as RA fling,
   FMC filing, handover to CS, etc.

9. Market Intelligence – be a subject matter expert on geography

10. Data Analytics- able to review, identify and process data
    

    Mandatory: Request you to please provide answers
    to the questions below as part of the shortlisting
    process (kindly attach your responses along with your resume).

• Export Development:
  Describe your experience in developing Export business,
  please share a macro view of trade lanes/commodities/
  volumes moving out of Zone 2.
• Portfolio Management:
  Define customer segmentation and give examples on

1. Where you have converted a non-performing account,
2. and an example where you onboarded a new account
   What was your approach and outcome in both cases?

• Market Intelligence.
  What type of market feedback have you have shared with
  management in your current/previous roles? Share an example.

• University degree

• Very good command of written and spoken English
  & Local Language.

• Working knowledge of MS Office

• Able to work well with others and follow guidelines.

• Positive attitude

• Receptive and be able to grasp new ideas and motivate oneself for personal development