Job Description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As aSenior Associate in our Ann Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business

WHAT ARE THE RESPONSIBILITIES?

• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience
• Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages
• Maintain an active client book, contacting clients regularly and providing appropriate follow-up
• Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors
• Consistently achieve or exceed monthly and seasonal individual and store sales goals
• Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment
• Maintain a strong desire to continue to learn and grow every day
• Maintain seamless operations and processes according to brand guidelines

WHAT ARE THE ESSENTIAL SKILLS?

• A proven leader with 3-5 years of retail selling experience.
• Passion for womenswear with knowledge of fabrics, garment construction, and styling preferred
• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality
• Proven ability to quickly build rapport and relationships with customers and colleagues
• Proven ability to drive and exceed individual and/or team sales goals
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously
• Strong organization, attention to detail, and follow-up skills
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles
• Anticipates opportunities to drive business, build morale & solve problems
• Has an entrepreneurial spirit & enthusiasm for growing with Mashburn
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest