Job Description

WHAT YOU WILL BE DOING?

1. Achieve sales targets with company strategy and use effective selling techniques to maximize the business potential

2. Deliver excellent customer service and retail experience to customer and cultivate customer relationships through effective after-sales service

3. Act as a brand ambassador to build relationships with new customers and maintain long-term relationship

4. Efficiently collect and update customer information for CRM purpose

5. Embody our company service values and standards at all times

6. Handle customer inquiries, first level luggage repairment, and follow-up communication efficiently to ensure a seamless service experience.

YOU NEED TO BE...

1. A multi-tasking team player who thrives a fast-paced, challenging and dynamic environment with positive mindset

2. Energetic, talkative, pleasant and outgoing personality

3. Good administrative skills, adaptability and customer service attitude

4. Good command of spoken and written English and Chinese

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.