Title: Senior Sales Associate
State Role Title: Retail Salespersons
Hiring Range: $16 per hour
Pay Band: UG
Agency: Jamestown-Yorktown Foundation
Location: Jamestown-Yorktown Foundation
Agency Website: jyfmuseums.org
Recruitment Type: General Public - G
Job Duties
The senior sales associate is a lead position that handles first-level guest inquiries and needs. They must provide excellent customer service, product knowledge, and lead by example, assisting with training sales associates in conjunction with the store supervisor.
Senior sales associates are responsible for opening and closing shops, performing cash reconciliations, balancing registers, and safes, preparing bank deposits and financial paperwork. They receive, verify and price merchandise as needed and prepare store-to-store transfers as directed. They ensure the sales floor area is kept clean, orderly, and well-stocked at all times. Their goal is to enhance the visitor experience by communicating product knowledge, providing superior guest service, and increasing museum shop sales and net revenue.
Minimum Qualifications
Required knowledge, skills, abilities and or competencies required to successfully perform work:
Knowledge of-
Computerized Point of Sale and Inventory Management systems.
Importance of and best practices related to providing excellent customer service.
Accurate and efficient cash handling, reports and documentation.
Mentoring and training others in a retail environment.
Principles of receiving stock and managing inventory.
Skilled at-
Providing excellent customer service to guests, internal customers, vendors and stakeholders.
Completing complex sales transactions and reports in a computerized POS and Inventory Management System.
Communicating effectively with both guests, coworkers and management through verbal and written communication.
Handling cash transactions with accuracy.
POS opening and closing procedures, to include reports and deposits.
Training new and existing staff on systems and improving their retail sales experience and skills.
Moving merchandise from receipt to floor.
Ability to-
Learn JYF policies, procedures and standards, and uphold them.
Maintain a clean and organized shop floor, sales area and warehouse/storage.
Attend to customer’s needs at the register, on the sales floor, by phone or email; handle first level customer inquiries, issues, and refunds; know when to transfer larger problems to a supervisor.
Additional Considerations
Prior retail experience is needed to be successful in this role. Experience as lead keyholder/shift leader preferred.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Lee Shelhorse
Phone: 7572534553
Email: leeann.shelhorse@jyf.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
