We’re hiring for a Data Analyst role to support call center sales and performance analysis for Consumer Business Group.
Your Role:
1. System Operations & Maintenance
Run and maintain the daily operations of automated reporting system to ensure business reports are sent to relevant parties on time.
Monitor standard data processes, troubleshoot basic errors in the reporting pipeline, and ensure data updates correctly.
2. Requirements Gathering & Report Automation
Communicate with internal stakeholders to gather, clarify, and understand their requirements for new reports or data requests.
Translate these practical reporting needs into automated workflows.
Write and deploy scripts by Python Use BI tools to automate manual reports and standardize data extraction.
Use AI methods to identify untapped business opportunities and insights.
Assist in pulling and cleaning specific data requests to support the team’s larger analytical projects.
3. Data Formatting & Presentation Preparation
Organize and format data findings into clear, easy-to-read PowerPoint slides.
Assist the Manager by preparing the necessary charts, tables, and background materials needed for weekly performance reviews and planning meetings with management.
To Succeed in this Role:
Hands-on ability to write Python code (specifically for basic data manipulation like Pandas and automation tasks) and experience using BI tools (e.g., Tableau, Power BI, or similar) is a must.
Practical knowledge of Microsoft PowerPoint and Excel.
Minimum of 2 years of working experience in an analytical, sales operations, or reporting role.
Basic knowledge of AI application and understanding of business metrics and sales data.
Clear communication skills with the ability to work with internal teams to gather and document reporting requirements.
Prior experience in the Telecommunications industry is preferred.
Degree in Business Administration, Data Analytics, or a related field is preferred.
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
