Job Description

Senior Safari Consultant

Shape unforgettable high-end safari experiences across Southern Africa.

Safari travel and hospitality | South Africa | R40k R45k per month | Hoedspruit

About Our Client

This specialist safari travel company designs tailor-made, high-touch itineraries for international guests seeking immersive and meaningful journeys across Southern Africa. The business is owner-led and growing, with a strong focus on personalised service, operational excellence and long-term guest relationships. Their tight-knit team values integrity, innovation, passion, fun, growth and responsibility, with each person directly influencing guest experience and overall success.

The Role: Senior Safari Consultant

This role exists to lead the front-end safari sales function, owning the full guest journey from enquiry to post-travel follow-up. You will design bespoke itineraries, manage systems and reservations processes, strengthen supplier relationships, and support consultants to deliver consistently exceptional service. The core purpose is to ensure every guest receives a seamless, high-quality safari experience supported by strong operational foundations.

Key Responsibilities

• Bring extensive senior-level safari sales experience to convert enquiries into high-value, tailor-made itineraries.

• Become an expert user of reservations systems and SOPs, ensuring complete accuracy across all bookings and processes.

• Review and refine team structures, workflows and reservations processes to optimise service delivery and sales outcomes.

• Manage consultants' inboxes when team members are out of office to ensure uninterrupted service.

• Train, support and onboard safari consultants with the knowledge, tools and guidance required to excel.

• Lead and maintain professional partnerships with lodges, DMCs, airlines, transfer companies and other suppliers.

• Protect and grow repeat and referral business while proactively closing new trip files within agreed timeframes.

• Maintain daily accuracy across reservation status spreadsheets, guest folders and other key systems.

• Liaise with guests throughout their journey, providing prompt, friendly and solution-focused communication.

• Design detailed itineraries and accurate costings across accommodation, flights, transfers, activities and required fees.

• Use itinerary-building and lookbook software to create visually engaging proposals.

• Confirm all logistics pre-travel and coordinate personalised touches with properties.

• Release unconverted provisional bookings timeously to ensure trusted supplier relationships.

• Oversee all post-travel processes, including feedback, histories and review requests.

• Provide 24/7 backup support for travelling guests as part of a duty roster, including weekends and public holidays.

• Support broader safari sales administratio,n including sponsored bookings, courier coordination and local logistics.

About You

• Several years of experience in senior-level safari consulting, front-end sales or high-end travel design.

• Strong reservations systems knowledge and the ability to work accurately within detailed SOPs and workflows.

• Exceptional itinerary-building capability with an eye for detail, guest experience and creative trip design.

• Proven ability to negotiate, maintain and grow relationships with lodges, DMCs and other suppliers.

• Comfortable leading processes, improving systems and supporting the development of a consultant team.

• Excellent communication skills across email, phone and WhatsApp, with a warm, solution-driven approach.

• Highly organised, proactive and able to manage multiple trip files simultaneously under tight turnaround times.

• Willingness to participate in 24/7 duty support, including weekends and public holidays.

• Passion for safari travel, guest experience and creating meaningful, personalised journeys.