Job Description

Job Summary

The Team Lead – Banking Domain is responsible for managing a team handling development team and service delivery processes. The role ensures operational excellence, adherence to SLAs, compliance with banking regulations, team productivity, and continuous process improvement while acting as a key liaison between management, clients, and the team

Key Responsibilities

Team & People Management

• Lead, mentor, and motivate a team of associates handling banking processes.
• Allocate daily tasks and monitor workload to ensure optimal productivity.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Identify training needs and support skill development initiatives.
• Handle escalations, grievances, and team engagement activities.

Operations & Service Delivery

• Monitor daily deliveries to meet SLA, TAT, quality, and annual targets.
• Review process metrics and dashboards; take corrective actions where required.
• Ensure accurate and timely reporting to management and stakeholders.

Quality & Compliance

• Ensure adherence to banking regulations, internal policies, and client guidelines.
• Drive quality initiatives.

Client & Stakeholder Management

• Act as the primary point of contact for process-related client communications and requirements.
• Provide regular updates on performance, risks, and improvement plans.
• Support transition, migration, or process changes as required.

Process Improvement

• Identify opportunities for automation, simplification, and efficiency gains.
• Lead continuous improvement initiatives.
• Document SOPs, process changes, and best practices.

Required Skills & Competencies

Functional Skills

• Strong understanding of banking operations and BFSI processes
• Knowledge of SLAs, KPIs, quality frameworks, and compliance standards
• Experience with process documentation and reporting

Leadership & Behavioral Skills

• Proven people management and decision-making skills
• Strong communication and stakeholder management abilities
• Problem-solving mindset with attention to detail
• Ability to work under pressure and manage deadlines

Technical Skills (Preferred)

• MS Excel, PowerPoint, and reporting tools
• Exposure to workflow tools, dashboards, or automation platforms
• Power Apps and Copilot Studio

Knowledge of Power BI and Power Automate

Skill Requirements

• 5–8 years of experience in Banking / BFSI operations
• 1–3 years in a Team Lead or supervisory role preferred

Other Requirements