Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

The Senior Risk & Incident Analyst will play a key role in ensuring incidents are managed in accordance with the Fund’s Risk Management Framework, policies and procedures.

They will:

• Provide oversight and advice to stakeholders on appropriateness of incident related matters;
• Ensure relevant legislative and organisational requirements around incident management are understood and met;
• Identify proactive risk reduction activity, control enhancements and/or new control development around incidents.

This role will be the first touchpoint within AustralianSuper for all incidents for Member Operations (Specifically Insurance Operations and Claims) and is responsible for reviewing information received and performing closure activities.

This role may also be responsible for assigning the incident to an owner and ensuring the various business and regulatory requirements that are triggered around our incident management practices, including minimising impact to our members by fast and appropriate management, ensuring regulatory incidents are managed in a timely manner and if required reporting timelines are triggered.

This is a maximum 12-month contract based in either Melbourne or Sydney.

What You’ll Need

• Strong incident management experience, preferably gained in a Financial Services organisation experience within superannuation, financial services or business environments;
• Demonstrated knowledge of risk and compliance frameworks;
• Strong ability to perform thorough assessments and make sound decisions around escalation requirements;
• Demonstrated ability to understand and translate external regulatory requirements to shape business outcomes;
• Strong communication/presentation/reporting skills and ability to influence;
• An ability to analyse trends, diagnose problems and issues and then recommend actions dealing with underlying root causes;
• Demonstrated ability to manage multiple activities simultaneously and prioritise work accordingly;
• Experience in developing relationships with key stakeholders from a variety of levels;
• Hold an accreditation in Risk Management from a recognised body like Risk Management Institute of Australasia (RMIA) or Governance Institute of Australia (GIA), or be willing to obtain one after joining AustralianSuper;
• Tertiary Qualified in financial services, superannuation or risk management an advantage.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

https://www.australiansuper.com/careers/candidate-privacy-notice

Australian or New Zealand citizenship or Australian permanent residency status is required.

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.