Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

About the role

At Sun Life, we work together, share common values, and support growth and achievement. Corporate Risk Operations helps protect and enhance stakeholder value by enabling effective risk management practices across business segments.

As part of this team, you will help drive change, innovation and operational excellence. You will support risk management practices, contribute to digital solutions, including AI-enabled initiatives, and help the team deliver practical improvements in a fast-changing environment.

What you will do

As a Senior Risk Business Analyst, you will play a key role in connecting business needs with effective delivery. You will work closely with the Product Owner, business stakeholders, data enablement partners, AI teams, technology teams, vendors and cross-functional delivery teams to define clear requirements and support successful outcomes.

You will translate business objectives into requirements, user stories, data attributes and delivery-ready backlog items. You will also support Agile ceremonies, help manage priorities and contribute to solutions that align with business goals, risk management expectations and operational readiness.

Key responsibilities

• Lead and facilitate requirement discovery sessions with stakeholders, ensuring scope, objectives, assumptions, dependencies, risks and success criteria are clearly understood and documented.
• Elicit, analyze, validate and communicate business, functional, non-functional, data, reporting and compliance requirements in a clear and practical way.
• Partner with the Product Owner to define, refine and prioritize Agile backlog items, including epics, user stories, acceptance criteria, dependencies, business value and release considerations.
• Support Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement and roadmap discussions.
• Use Agile techniques such as user story mapping, personas, story point estimation, process mapping and prioritization frameworks to support alignment and delivery quality.
• Translate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations and data quality requirements, where applicable.
• Analyze business processes, systems, data flows and operational challenges to identify opportunities for improvement, optimization, automation and innovation.
• Develop recommendations and options to address complex business challenges while balancing risk, compliance, stakeholder impact, operational feasibility and delivery capacity.
• Work with business users, peers, vendors, technology partners and leaders to plan, implement, test, roll out and support new or enhanced applications and processes.
• Review and contribute to high-level designs, test strategies, test plans, user documentation, training material and rollout plans to ensure alignment with business requirements and desired outcomes.
• Triage business requests, gather high-level estimates or sizing input, maintain visibility into priorities and support regular huddles to track and allocate work.
• Identify gaps, risks, interdependencies and decision points, document mitigation strategies and escalate issues or decisions in a timely and structured way.

Product Owner support

In this role, you will help the Product Owner keep delivery priorities clear, organized and aligned to business objectives. You will:

• Maintain and organize the delivery backlog in JIRA or equivalent tools.
• Write, review and interpret epics, user stories, acceptance criteria, business rules, data requirements and implementation notes.
• Prepare concise updates on progress, risks, blockers, decision needs and upcoming priorities.
• Help ensure backlog items reflect measurable business outcomes, customer impacts, compliance expectations, operational readiness needs and delivery dependencies.
• Facilitate alignment between the Product Owner, business stakeholders and delivery teams by clarifying expectations, challenging assumptions and recommending practical alternatives.
• Create and update JIRA automation rules and AI agents to help improve productivity with business stakeholders, delivery teams and other key partners.
• Support budget and expense tracking by helping monitor performance, reporting variances and providing explanations where needed.

Risk, data and technology focus

You will bring a strong understanding of risk management, operational controls and business analysis to help define and improve risk management processes. You will also contribute to application risk assessments, risk-based testing, control documentation and operational readiness activities, as required.

You will work with data enablement and technology partners to understand data lineage, database concepts, source-to-target mapping, data validation and data quality considerations. You will use data, process evidence, stakeholder feedback and system behaviour to develop clear insights and communicate findings to both technical and non-technical audiences.

This role may also support data transformation, reporting, dashboarding, analytics and digital solution initiatives that contribute to Corporate Risk Operations outcomes.

What you need to succeed

• 5 or more years of progressive experience as a Business Analyst, Business Systems Analyst, in a Product Owner support role or in a similar role with increasing responsibility.
• 7 or more years of related experience is preferred for data-heavy or complex delivery environments.
• A bachelor’s degree, college diploma or equivalent practical experience.
• Experience working in Agile environments such as Scrum, Kanban or SAFe, including Agile ceremonies, backlog refinement, prioritization and iterative delivery.
• Hands-on experience using JIRA or equivalent Agile delivery tools, including writing or interpreting epics, user stories, acceptance criteria and backlog status information.
• Experience working with cross-functional teams, including business users, vendors, development, QA, project managers, data enablement and technology partners.
• Strong interpersonal, facilitation and relationship-building skills, with the ability to communicate clearly with technical and business audiences.
• Strong analytical and problem-solving skills, including the ability to assess root causes, identify gaps, develop recommendations and communicate practical options.
• Ability to adapt to changing requirements, priorities and delivery constraints while maintaining clarity, transparency and momentum.
• Working knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services or insurance business processes is an asset.

Preferred skills and experience

• Experience in third-party risk management, technology and cyber risk management, Archer, ServiceNow, risk operations, operational risk, control management or related enterprise risk areas.
• Experience with data visualization, analytics, reporting, dashboard development, data lakes, data warehouses, source-to-target mapping, SQL or data validation.
• BA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban or SAFe training or certification, or equivalent practical experience with these concepts.
• Experience supporting AI, automation, workflow, digital transformation or process optimization initiatives.
• Experience with stakeholder management, customer communication, matrix organizations, vendors and multi-site virtual teams.

How you will contribute

You will be most successful in this role if you are collaborative, curious and comfortable working through ambiguity. You communicate clearly, build strong relationships and help teams stay focused on meaningful outcomes.

You will also demonstrate Sun Life’s BOLDER behaviours: Bias for Action, Open to Listen, Learn All the Time, Drives Outcomes, Empowering and Resilient.

Why join us

You will have the opportunity to contribute to meaningful risk operations work, support change and innovation, and collaborate with partners across business, data, technology and delivery teams. This role offers the opportunity to help improve processes, strengthen operational readiness and support solutions that create value for Sun Life and its Clients.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Risk Management

Posting End Date:

09/08/2026