Job Description

Senior Revenue Manager

📍 York | 📊 Commercial | 🚆 Grand Central (Arriva Group)

Are you a commercially minded, data-driven leader with a passion for pricing strategy and revenue growth? We’re looking for a Senior Revenue Manager to join our Commercial team and play a key role in shaping how we maximise revenue, optimise pricing, and enhance the customer offering across our network.

About the Role

As Senior Revenue Manager, you’ll take ownership of our revenue management, pricing, and retail strategy, ensuring we maximise revenue while delivering a great customer experience. You’ll lead a small but high-performing team and work closely with stakeholders across the business and wider Arriva group.

This is a highly visible role where your insight, innovation, and commercial thinking will directly influence business performance.

What You’ll Be Doing

• Lead and develop the company’s revenue management and pricing strategy to drive revenue growth and optimise passenger loadings.

• Own and manage fares strategy, implementation, and evaluation, including identifying opportunities and resolving anomalies.

• Develop and optimise retail distribution channels, ensuring services are available, accurate, and commercially effective.

• Monitor competitor pricing and market trends, using data to shape strategic decisions.

• Lead revenue protection strategy and drive improvements across the business.

• Oversee e-ticketing performance, including analysis, reporting, and continuous improvement initiatives.

• Work collaboratively with internal teams and external partners to share best practice and enhance capability.

• Provide clear, data-led insights and recommendations to senior stakeholders.

What We’re Looking For

• Degree-level education (or equivalent) with strong numerical and analytical capability.

• Proven experience in data analysis and BI tools, with the ability to turn complex data into actionable insights.

• Strong commercial awareness and experience influencing business performance in a trading environment.

• Confident communicator who can present insights to senior stakeholders.

• A proactive, innovative thinker who challenges the status quo and drives improvement.

• Ability to manage multiple priorities in a fast-paced environment.

• A collaborative leader with experience managing or developing others.

Desirable:

• Experience with revenue management systems and techniques

• Background in rail or open access operations

Why Join Us?

• Take ownership of a critical commercial function within a growing business

• Work in a collaborative environment across the Arriva group

• Opportunity to shape strategy and make a real business impact

• Lead and develop a talented team

Grand Central Benefits:

• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life

• Unlimited Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.

• Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.

Benefits available upon completion of probation period (3-6 months):

• Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)

• Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)

• Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).

• Child Care Vouchers Scheme

• Cycle to Work Scheme

• Arriva Village employee rewards and benefits scheme

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.