Job Description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together

Join our team as a Senior Retail Sales Associate in a key holder role at our elegant retail boutique. This position offers a fantastic opportunity to kickstart your leadership journey. As part of our team, you will work closely with the management team to ensure smooth daily store operations, including opening and closing functions. Your role will involve creating an inviting and inspiring store environment for both our customers and team members. You will have the chance to drive sales through authentic customer connections, gain a deep understanding of key metrics, and lead by example to make a lasting impact.

WHAT’S IN IT FOR YOU:

• Competitive pay – Plus quarterly bonuses for achieving team sales and service goals.
• Growth and Development – At Nespresso, you can build a career that aligns with who you are. You will receive support in your personal development and be empowered to take ownership of your career journey.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.
• Coffee expertise - You will learn all about coffee and become a coffee expert.

The approximate hourly pay for this position is $23.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location​

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and more. (Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU’LL BE DOING:

• Boutique Key holder: Be the one who holds the keys to success! Support our management team with open/closing duties, driving sales and creating an exceptional customer experience to ensure our store runs smoothly.
• Customer/Hospitality Obsessed: You will be a customer experience host and create a House of Hospitality store environment. Your energy and passion for customer engagement will drive sales and leave an impression on our valued customers.
• Product Knowledge and Sales: Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and increase sales.
• Brand Ambassador: Share our mission and values in sustainability and recycling and be a catalyst for change through the power of coffee. Be proud to represent a brand that cares.
• Store Operations and Safety: Assist with shipments, arrange eye-catching displays, and ensure boutique cleanliness. Your attention to detail will create a welcoming and visually appealing space for our customers.
• Training and Learning: You will undergo a training period that will equip you with the skills and coffee knowledge needed for success.

WHAT YOU’LL BRING:

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet, and adapting to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

Job Requisition: 405945