Job Description

Key Responsibilities

• Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination.
• Drive operational excellence across stores by standardizing and optimizing SOPs.
• Support store teams in operational execution, ensuring alignment with company standards and business objectives.
• Coordinate cross-functional tasks with Finance, HR, IT, and external vendors.
• Manage contracts, documentation, expense claims, and internal approval processes.
• Monitor store operations and proactively identify areas for improvement.
• Handle urgent operational issues (e.g., maintenance, logistics, or store-related incidents) in a timely manner.
• Ensure compliance with company policies, internal controls, and local regulations.
• Support new store openings, relocations, and renovation projects when required.
• Provide administrative and operational support to drive overall business performance.
• Improvement in store operational efficiency and execution standards
• Timeliness and accuracy of administrative processes
• Effectiveness of SOP implementation and optimization
• Response time and resolution of operational issues
• Cross-functional coordination efficiency
• Cost control and operational expense management

Key KPIs

• Improvement in store operational efficiency and execution standards
• Timeliness and accuracy of administrative processes
• Effectiveness of SOP implementation and optimization
• Response time and resolution of operational issues
• Cross-functional coordination efficiency
• Cost control and operational expense management

Requirements

• 3–5 years of experience in retail operations, preferably within premium or lifestyle brands
• Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems such as Xstore, WMS, OMS)
• Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs
• Ability to support marketing administrative tasks when required (approximately 85% retail operations and 15% marketing/CRM support)
• Strong organizational and multitasking skills
• Excellent communication and coordination abilities
• Detail-oriented with strong execution capability
• Ability to work under pressure and adapt to a fast-paced environment
• Proactive mindset with strong ownership

Preferred Qualifications

• Experience in retail or luxury industry is a plus
• Familiar with SOP development and process optimization
• Experience supporting multi-store operations

Competencies

• Execution & ownership
• Problem-solving and analytical thinking
• Time management and prioritization
• Stakeholder management
• Adaptability and resilience

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.