Job Description

Job title: Senior Retail Banking Firm Supervisor
Division: Supervision, Policy & Competition
Department: Retail Banking

• Salary: National (Edinburgh and Leeds) ranging from £53,800 to £52,733 and London from £59,200 to £69,000 (salary offered will be based on skills and experience)

• This role is graded as: Senior Associate - Regulatory

• Your Internal recruitment contact is Rumana Hussain via rumana.hussain@fca.org.uk

• Your external recruitment contact is Tahir Khan via tahir.khan1@fca.org.uk Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

• This vacancy is for 2 positions – 1 Permanent position and 1 12-Month Fixed Term position.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.

Role responsibilities:

• Maintain oversight of two Retail Banking firms (e.g. high street banks, digital banks, building societies), conducting periodic firm risk assessments and identifying key prudential and conduct risks

• Monitor firm performance, financial resilience, and governance arrangements

• Act as a key point of contact for firms, maintaining effective working relationships, including leading and supporting on bilateral meetings, deep dives, and thematic reviews

• Contribute to the design and delivery of supervisory interventions where risks are identified

• Draft supervisory correspondence and formal communications to firms

• Provide input into policy development based on frontline supervisory insights

• Contribute to cross-firm or sector-wide supervisory projects (e.g. cost of living impacts, savings rates, lending practices)

• Build an understanding of trends in retail banking, including digital banking models and fintech developments, mortgage and lending markets, and savings products

Skills required:

Minimum:

• Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience

• Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally

• Prior experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information

Essential:

• The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately

• Present yourself and the FCA in a professional and credible manner, with effective oral and presentation skills

• Experience of effective teamwork, working with others to deliver outcomes and complete tasks, readily offer your support to colleagues

• Demonstrated skill in balancing and managing competing priorities, even when external factors intervene, while operating with little supervision

• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work

Benefits:

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: Wednesday 10 June 23:59pm

• CV Review/Shortlist: 16 June

• Case Study Assessment: w/c 22 June

• Interview: w/c 6 July

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.