Job Description

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £29000-£36500
• 37 days holiday, plus 4 Giving More volunteer days (pro rata'd)
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
• Embrace work-life harmony with hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

As Senior Retail Associate you will play a vital role in delivering a first‑class service to colleagues, pensioners and corporate partners. Your attention to detail and commitment to excellence will help ensure orders and stock are managed efficiently and with care.

Make an Impact

Order Processing & Customer Service

• Manage and fulfil corporate, staff, retiree and pensioner orders, ensuring accurate processing, approval, dispatch and delivery in line with company procedures and service standards.
• Support ad hoc requests and maintain excellent customer service.

Stock & Warehouse Management

• Maintain stock records and product listings, monitor stock levels, conduct stock counts and investigate discrepancies.
• Receive, store, label and distribute stock, ensuring safe handling and a tidy, organised retail and warehouse environment.

Financial Control

• Process transactions and banking activities in line with company policies and internal controls.
• Maintain accurate financial and stock records and provide reporting within required timescales.

Administration & Logistics

• Maintain order records, complete administrative tasks and coordinate courier collections and delivery tracking.

Collaboration & Compliance

• Support cross-functional initiatives, including long-service award distribution.
• Complete required compliance training, including Known Consignor and Alcohol Personal Licence qualifications.

Your Talent and Skills

We’re looking for someone who brings enthusiasm, accuracy, and excellent customer service skills. Ideally, you will have:

• Experience delivering high‑quality customer service
• Strong interpersonal, organisational and time‑management skills
• Confidence in using EPOS systems (Gamma experience beneficial)
• Basic IT skills, including Microsoft Word and Excel
• Comfort and accuracy in handling cash and completing banking procedures
• Ability to work independently and collaboratively
• A flexible, proactive approach and willingness to learn

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Closing Date: 17th November 2026 (Interviews may begin from w/c 9th November)

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.