Job Description

Senior Retail Assistant

Rutland Water Fishing Lodge

Salary: from £28,000

Contract: Full Time, Permanent

Location: Rutland Water

Working Pattern: Includes weekends and bank holidays, working across both Rutland and Grafham Water Fishing Lodge

Love retail, customer service and the great outdoors?

We're looking for a passionate and proactive Senior Retail Assistant to join our fisheries team at two of the UK's premier game fishing destinations. Working across both Rutland Water and Grafham Water, you'll play a key role in delivering an exceptional experience for our angling customers while supporting the day-to-day operation of our retail and online offering.

This isn't your typical retail role. One day you'll be helping customers prepare for a day on the water, the next you'll be managing stock, supporting fishing events, analysing sales performance, or assisting with our growing online store.

What You'll Be Doing

As our Senior Retail Assistant, you'll:

• Deliver outstanding customer service and create memorable visitor experiences.
• Support the Retail Manager with coaching and training of retails assistants
• Support the smooth operation of our fishing lodge retail stores.
• Manage customer bookings and enquiries across multiple channels.
• Maintain attractive, well-stocked and commercially focused retail displays.
• Support the delivery and growth of our ecommerce offer.
• Assist with stock control, stock takes and purchasing activities.
• Manage cash handling, banking and daily reconciliation procedures.
• Support fishing competitions and events.
• Deputise for the Retail Manager when required.
• Help ensure the highest standards of health, safety and compliance are maintained.

What We're Looking For

Essential

• Experience in a customer-facing environment
• Strong IT and system skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Strong organisational skills and the ability to manage multiple priorities
• A positive, proactive approach with a passion for customer service

Desirable

• Retail experience
• Sales experience
• Knowledge or experience of angling and fisheries
• Experience in a supervisory or senior team role
• Purchasing or stock management experience
• Confidence using websites and social media platforms

As a valued employee, you’ll be entitled to:

• Personal private health care
• 25 days annual leave – rising with length of service
• Bank Holiday entitlement added to annual leave
• Flexible working
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme up to 8.33% (Company performance related)
• Flexible benefits to support your wellbeing and lifestyle.

Why Join Us?

At AVH Parks, part of the Anglian Water Group, you'll work in a unique environment where retail, leisure and the outdoors come together. You'll have the opportunity to build relationships with a passionate angling community while helping shape one of the UK's leading fisheries retail experiences.

Ready to Cast Your Next Career Move?

If you're customer-focused, commercially minded and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply today and join us in creating outstanding experiences for anglers and visitors across Rutland and Grafham Water.