Job Description

Senior Retail Asset Manager

Department: Asset Management

Employment Type: Full Time

Location: London

Location: London on-site with the option for 1 day WFH after probation (travel across the UK)
About:


To be instrumental in the growth and development of an industry-leading, privately-owned commercial Real Estate company.
In this role within our established Asset Management team, you will take responsibility for four Shopping Centres across the UK, as well as supporting the effective management of other assets within our retail portfolio. You’ll pay an essential role in making key decisions for shopping centre management, identifying opportunities to enhance cash flow and asset value, with a particular focus on driving NOI growth across your portfolio, and assisting in the full property management lifecycle, with dedicated in-house PM and FM resource.
You will be expected to deliver concise, accurate and impactful reporting, present confident pitches to both internal and external stakeholders, offer top-tier asset management insights, and drive the profitable revenue growth and development of your assets to new highs.
We are looking for someone who understands that these are complex, evolving centres that require resilience, creativity and a hands-on approach. Each has its own challenges and strategic opportunities, and we want someone energised by the chance to reposition and unlock value where others might see obstacles. You will have complete ownership of your Assets’ performance and are expected to coordinate and direct the in-house teams (PM/FM/Leasing) to ensure delivery, even though formal line management responsibility sits elsewhere.
Key Responsibilities:

• Devise and implement the agreed annual business plan to deliver targets for net operating income (NOI), occupancy rates, transaction flow and ERV growth
• Advising the Board on Asset Management needs in relation to the assets under your management
• Identification and delivery of asset enhancement initiatives, including the implementation of value-add strategies
• Liaise with the Leasing Manager to lead, manage and execute all leasing and major lease events in line with the annual business plan, including the reconfiguration of available space
• Responsible for improving and achieving the net income target across your assets by leasing vacant space, removing breaks, extending leases, implementing rent reviews/lease renewals etc.
• Oversight and ownership of the full P&L and Service Charge budget, as well as close monitoring of the in-house PM and FM resource, ensure cost and operational-effective site management
• Full responsibility for PPM, utilising in-house expertise and resource in order to manage this appropriately, as well as pro-actively managing repairs
• Supporting the Company’s response to tenders, assisting with acquisition and disposal due diligence
• Completing and presenting detailed, accurate and effective reports

Required skills and experience

• Resilient and pragmatic, with the ability to balance long-term strategic vision with the day-to-day realities of managing challenging retail environments
• Solid Retail Asset Management (shopping centres) working experience built on a strong foundation of Property Management
• Proficient understanding of how to best manage expectations, and deal with demanding clients
• Demonstrable expert report-writing and presentation skills
• Advanced ability across MS Office packages including but not limited to MS Excel/Visio
• Ability to combine property knowledge with professional presentation and report writing skills
• Commercial awareness, industry knowledge and competitor analysis
• Strong initiative and ability to work autonomously and manage own time
• Able to think creatively about repurposing and regeneration of real estate assets

Personable Attributes:

• Excellent interpersonal and team management skills
• Solid administrative skills for effective, accurate report writing
• Decisive, confident and calm under pressure
• A solid, resilient work ethic
• Able to focus on key issues and prioritise work whilst multi-tasking
• Self-management of personal performance standards
• Positive approach, commitment, and reliability
• Extreme close attention to details in reporting and analysis
• Strong influencing and persuading skills
• Ability to support colleagues at all levels within a high-performance function
• Show initiative and creativity to achieve business results within an entrepreneurial business
• Prepare and present clear written documents including client reports and tender documents
• Excellent written presentation is essential

Benefits

• Highly competitive salary DOE
• Discretionary bonus scheme
• 25 days holiday per year plus bank holidays
• Office closure over festive season
• Additional holiday with service
• Private Medical Insurance (medical history disregarded)
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme

Values

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.

Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.

Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.

Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.

Action This Day | We do not defer or delay. Anything that can be done today, is done today.