Job Description

At VISEO, we solve our clients’ challenges across the entire spectrum of digital transformation, guiding them from digital implementations to robust business and technology strategies to drive long-term impact and success. 

As a global digital and business consulting company, we aim to be the reference player for the end-to-end digitalisation of international mid-sized companies and the provision of advice and support to large groups in key digital areas. In other words, we speak the language of our clients.

Our customer success team supports leading retail organizations in optimizing and maintaining their business-critical applications across store operations, omnichannel environments, and customer-facing technologies.

To strengthen our activities across the Americas region, we are looking for a Senior Retail Application Consultant to support retail applications, coordinate regional vendors, manage incidents, and contribute to successful store openings and operational excellence across the United States and Latin America.

Responsibilities

• Provide L2/L3 support for retail applications across the Americas region.
• Manage incident resolution, troubleshooting, and root cause analysis.
• Support store openings, go-live activities, and post-deployment hypercare.
• Perform functional configuration and application maintenance.
• Coordinate external vendors across LATAM to ensure service quality and project delivery.
• Follow up on interfaces, integrations, and system connectivity issues.
• Deliver user training sessions and knowledge-transfer activities.
• Collaborate with business stakeholders across the United States and Latin America.
• Provide on-site and field support when required.
• Ensure effective communication between technical teams, vendors, and business users.
• Contribute to continuous improvement initiatives and operational best practices.

Profile

• 5–6+ years of experience supporting retail technology applications.
• Proven experience providing L2/L3 application support in retail environments.
• Strong experience with incident management, troubleshooting, and user support.
• Experience coordinating third-party vendors and external partners.
• Excellent client-facing communication and stakeholder management skills.
• Experience supporting store openings, deployments, and go-live activities.
• Ability to work in a fast-paced, multi-country environment.
• Fluent English (mandatory) to communicate with global teams and clients and Fluent Spanish (mandatory) for daily interaction with LATAM teams, vendors, and stakeholders.
• Based in New York City and available to work on-site 3–4 days per week.
• Eligible to work in the United States.
• Proven retail technology experience.
• Willingness and ability to travel across the Americas (20–30%).

Don't hesitate to apply and join our international company
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