Job Description

Job Req Number: 121040
Time Type: Full Time

Are you driven by solving complex IT challenges, creating stability, and strengthening resilience in a global environment?

As Senior Resilience Manager at DSV, you will play a key role in enhancing the resilience of complex IT services across applications, infrastructure, processes, changes, and organisational dependencies. You will lead high-impact problem investigations, drive root cause analysis, and ensure that corrective actions are implemented with clear ownership, high quality, and measurable business impact.

Your responsibilities and impact

As a Senior Resilience Manager, you will connect technical insight with business priorities and lead complex IT problems and resilience cases from identification through investigation, management of change, root cause analysis, corrective actions, risk acceptance, and closure.

You will join Situation Management (SIMA) in Global IT and work closely with technical experts, service owners, vendors, and senior stakeholders to strengthen service stability and resilience across DSV. You will manage changes, facilitate problem meetings, coordinate service stabilization initiatives, and ensure progress, accountability, and communication across teams.

Further, you will identify recurring failure patterns, weak controls, systemic dependencies, and opportunities to improve service resilience, SLA performance, governance, and operational quality.

Your responsibilities will include:

• Leading major problem investigations across multiple IT teams, domains, and vendors
• Manage Changes in concert with investigations and independent
• Managing change-related risks and resilience activities within assigned domains
• Driving service improvement initiatives that strengthen stability, resilience, and SLA performance
• Coordinating corrective actions and ensuring clear ownership and follow-through
• Identifying gaps in processes, standards, controls, and governance
• Defining, monitoring, and improving service resilience and surrounding management system controls
• Escalating risks constructively when service stability and business continuity are at stake
• Building strong relationships with technical experts, managers, vendors, and senior IT stakeholders
• Providing transparent reporting, decision support, and clear communication on high-impact cases

What you bring

You bring experience from a senior role within Change & problem management, service management, quality management, resilience, or a related discipline in a large and complex IT environment.

You are comfortable navigating high-pressure situations, leading complex investigations, and working across technical and business functions. With a structured and analytical mindset, you know how to turn data and insights into decisions, actions, and measurable improvements.

To succeed in the role, you have:

• Experience with Change and problem management, service resilience, quality management, and structured IT investigations
• A proven track record of leading major investigations involving multiple teams and stakeholders
• Experience with change-related risk management, service stability, and operational resilience
• Strong understanding of ITIL processes and service management principles
• Experience with governance, quality frameworks, and structured problem-solving methodologies (PSM)
• Ability to coordinate cross-functional initiatives and drive results with and without formal authority
• Strong stakeholder management and communication skills across technical and leadership audiences
• Excellent written and verbal skills in English

Experience with ISO standards or other relevant quality and service management frameworks is an advantage.

As a person, you:

• Are motivated by continuous improvement and making positive changes. This is a large part of your personality and is visible through your behaviour and language
• Stay structured and focused when complexity is high and priorities compete
• Guide stakeholders towards fact-based decisions and hold teams accountable for commitments
• Communicate clearly and adapt your style to diverse audiences and situations

Why DSV

At DSV, your work matters. When customers depend on reliable supply chains, our technology needs to keep moving too. You will join a global IT organisation where trust, accountability, and collaboration drive how we work. In this role, you will help strengthen critical IT services and create tangible business impact across a global logistics network.

Ready to move to the next step?

If you are motivated by making an impact and challenge yourself, we would like to hear from you. We review applications on an ongoing basis and encourage you to apply early. Please note that while the application deadline is 31 July 2026, we may close the position sooner if we find the right candidate.

No cover letter needed; just include a short motivation in your CV. If you would like to know more about the role, you are welcome to contact Senior Manager, Problem Management, John Heinonen at john.heinonen@dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook