Job Description

THIS OPPORTUNITY

Join Ipsos' Innovation Service Line as a Senior Research Manager where you'll empower brands to drive innovation success by supporting the Director in project execution and client account management.

As a Senior Research Manager, you will support the end-to-end execution of projects and assist in managing key client accounts to support the growth of the business. The Senior Research Manager may also manage an assigned portfolio within Innovation. Key accountabilities include:

• Cultivate strong client relationships through understanding their needs and business priorities to secure ongoing engagements.
• Demonstrate empathy and effective problem-solving, contributing to client retention and exploring new opportunities with existing clients.
• Actively participate in budget planning, ensuring project profitability and coordinating with senior leaders for strategic alignment and new ventures.
• Understand client strategies and needs to develop standard proposals, collaborate on complex pitches with seniors, and partner across service lines.
• Manage project responsibilities including clear client communication, independent project setup, and mentoring teams in timeline management and problem-solving.
• Drive analysis by managing standard report production aligned with client questions, coaching effective insight generation, overseeing chart quality, and crafting impactful recommendations.
• Present insights independently to client senior management.
• Leverage and guide team use of Ipsos AI tools across all role aspects, enhancing innovative offerings.

YOUR PROFILE

To be successful in this role we are looking for someone who holds an undergraduate degree or higher with preferably over 6 years of research experience, including at least 4 years on the supplier side in market research, preferably managing concept, product, and packaging tests. You will be someone who:

• Possess keen attention to detail and are well-versed in statistical and research techniques.
• Demonstrates strong numerical and logical skills, with the capability to understand data.
• Exhibit excellent organizational abilities.
• Can handle multiple tasks, meet deadlines, and effectively prioritize workload.
• Has strong capability to liaise with clients, research teams, and internal and external suppliers.
• Shows initiative, motivation, and strong team collaboration skills.
• Has a thorough understanding of project dependencies and their impact on overall delivery.
• Is proficient in both oral and written communication with advanced Excel skills for working with complex spreadsheets.
• Is skilled in PowerPoint for effective data visualization.
• Prior experience with, or ability to quickly learn, SPSS / Q programming language.

ABOUT IPSOS

We are one of the world’s largest market research companies, the only one founded and still managed primarily by researchers across 90 markets. At Ipsos, we are passionately curious about people; we help interpret, simulate, and anticipate the needs and reactions of consumers, customers and citizens around the world. We make our changing world easier and faster to navigate and inspire clients to make smarter decisions. The work we do helps provide a true understanding of our society, markets and people. We are Game Changers!

OUR CULTURE

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have bright, friendly, hardworking and enthusiastic people from diverse backgrounds and experience to work with. Integrity, curiosity, collaboration, client first and entrepreneurial spirit are the core values that define what we do, and we like to have fun too!

OUR COMMITMENT TO ESG

Our ambition is to lead ESG in our industry. We do this in three ways:

1. We give businesses, governments and public bodies the confidence they need to take the right actions for the benefit of people and the planet, to drive long-term prosperity for all.
2. Our world-leading experts produce primary data, research and insights to fuel a healthy public debate, and create value by providing a true understanding of society, markets and people.
3. We foster a culture which encourages diversity of thought and opinion where individuals can truly belong and have the freedom to produce work that drives impact. We want to be as diverse as the people and issues we research and a place where everyone can be proud to Belong. Belong is Ipsos’ initiative to drive our internal Diversity, Equity and Inclusion activities. It is central to our business and all that we all do, every day.

EMPLOYEE BENEFITS

Our people are important to us. Locally, we offer a number of attractive benefits, targeting the professional development and wellbeing of our employees. You will enjoy regular social events, learning and development programs, study assistance & study leave, and paid leave days that provide you with opportunity to volunteer in the community, celebrate your birthday, start a family are part of these benefits. To support our employees’ wellbeing, we have the Employee Assistance Program (EAP), flexible and hybrid work environment, opportunity to Work Form Anywhere (WFA) up to 6 weeks a year and well-appointed office amenities with daily supply of fruits, breakfast, healthy snacks and hot drinks.

Ipsos is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We seek belonging for all, promote diversity and practice equity. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate in. People from all backgrounds, including Aboriginal and Torres Strait Islander people, are strongly encouraged to apply.

If you are interested in the role and you fit the profile above, please submit your CV with a cover letter as part of your application. We look forward to hearing from you!

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!