Job Description

About us

We at Focaldata are on a mission to close the "understanding gap" between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.

We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us!

About the role

This role sits within our research team of 20, supporting the running and delivery of projects. You will be responsible for communicating proactively with the clients to ensure projects are delivered smoothly and successfully. The role will consist of full end-to-end delivery of tracking projects, and other ad hoc work. You will be working closely with our Data Services team, made up of other SREs, RMs, and ADs — alongside our engineering teams where you will raise and resolve any technical problems.

What you'll do

• Independently owning and delivering quantitative research projects for clients using our proprietary technology platform across a range of sectors and audiences (e.g., B2C, multi-market, trackers)
• Run some of our longest standing trackers for key clients from end-to-end, acting as the point of contact for the client, scripting the surveys, quality checking the data and ensuring smooth delivery of final outputs
• Be ultra responsive to client needs and requests — maintain an exceptional level of client service
• Create data tables and other custom file outputs for clients using DisplayR
• Work collaboratively within the research, and engineering teams to surface and resolve challenges

Who you are (skills and experience)

• This is a great role for someone who has a good understanding of quantitative market research, and is looking to get more ownership, autonomy, and client-facing opportunities. You will be a great fit if you:
• Have gained 1-3 years as a researcher in the quantitative market research industry
• Can demonstrate proven experience of managing trackers, with an added bonus if these operate in multiple markets across daily or weekly collection periods
• Can help clients see around corners by spotting pitfalls from poor sampling, survey design decisions, and then working with them on a pragmatic solution
• Eager to learn about a new way of doing research combining proprietary tech with researchers who partner with clients like an extension of their team
• Experience cleaning raw data and ensuring exceptional quality standards

Nice to have:

• Experience using online panels for data collection
• Experience working with DisplayR

Who you are (mindset)

This will be a great fit for you if you are curious, detail-oriented and goal-driven. You will get a lot of autonomy and trust to flex your critical thinking and deliver exceptional client service. Clients come first, and you’re committed to helping them succeed. You love to help clients see around corners and you’re motivated by their success. In addition, you are keen to learn new methods, technologies, domains, etc. We’re here to support you in all your learning efforts!

Further details

This role is benchmarked between £35,000-£40,000 for London-based candidates. We are also open to remote applications where the salary will vary depending on location.

Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.

We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!