Job Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

Type of Position:

Researchers

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180

Department:

Research Enterprise Apps

Department's Website:

of Job Duties:

The Senior Research Assistant / Assistant Systems Manager is an IT Services position that supports enterprise student systems, with primary responsibility for assisting with Workday Student operations under the direction of the Systems Manager. This role partners closely with the Office of Records and Registration and other campus stakeholders to support the reliability, integrity, and effective use of academic systems and data.

Working under the guidance of the Systems Manager, this position provides technical support for system configuration, integrations, reporting, and data validation activities. The role contributes to the ongoing support and optimization of Workday Student and related technologies while developing technical expertise in enterprise systems, data management, and IT processes.

The Senior Research Assistant / Assistant Systems Manager participates in established IT governance processes, including incident, problem, and change management, and supports system stability during academic cycles and Workday releases. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience

• Associate’s degree or higher in Information Technology, Computer Science, or a related field;

• Demonstrated understanding of relational database structures and data integrity;

• Experience troubleshooting technical issues in enterprise systems.

Preferred Education and/or Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field;

• Experience with Workday Student or similar ERP platforms;

• Experience supporting higher education systems such as student records, registration, or curriculum management;

• Experience with system integrations, reporting tools, or data extract development.

Job Duties and Responsibilities

• Provide technical and functional support for Workday Student and related systems, including configuration support, issue resolution, and system optimization;

• Assist with supporting student records processes, including term setup, registration, and academic data updates;

• Monitor data integrity and system performance, troubleshooting issues and coordinating resolution with the Systems Manager and functional teams;

• Assist in supporting and troubleshooting integrations between Workday Student and downstream systems using enterprise integration tools and data extracts;

• Assist in developing and maintaining Workday reports and data extracts to support integrations, compliance reporting, and operational needs;

• Support data validation and reconciliation processes to ensure consistency and accuracy of student data across systems;

• Assist with Workday tenant management activities, including testing, release validation, and migration of configuration changes across environments;

• Support testing, validation, and documentation of system enhancements and bi-annual Workday releases;

• Participate in incident, problem, and change management processes, including documentation and coordination through established governance channels;

• Collaborate with the Office of Records and Registration and academic departments to support accurate academic program data (e.g., majors, minors, certificates);

• Participate in stakeholder meetings to gather requirements and communicate system-related updates;

• Support process improvements and cross-functional initiatives related to student systems and data;

• Maintain technical and functional documentation, reporting resources, and internal tracking tools;

• Assist campus users in understanding and navigating academic systems and tools;

• Provide basic technical support for Records and Registration staff, including troubleshooting office technology and coordinating with central IT support teams as needed;

• Maintain website content and technical documentation for Records and Registration systems;

• Perform other duties as assigned, including backup support for the Systems Manager;

• Continuously develop knowledge of Workday Student, integrations, and enterprise systems to support increasing technical responsibilities over time.

Knowledge, Skills, and Abilities

• Foundational understanding of enterprise systems, data structures, and integration concepts;

• Ability to troubleshoot system and data issues with guidance and available resources;

• Familiarity with reporting and analytics tools (e.g., Workday Report Writer, BIRT, Argos);

• Exposure to integration tools, APIs, or middleware platforms (e.g., SnapLogic) is a plus;

• Strong analytical, problem-solving, and organizational skills;

• Understanding of data governance, security best practices, and FERPA requirements;

• Strong communication skills with the ability to explain technical concepts to non-technical users;

• Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment;

• Strong customer service orientation and collaborative mindset.

Additional Information:

Salary Information:

$50,000

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Benjamin Mayo
Systems Manager
bdmayo@ualr.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity:

Balancing, Climbing, Driving

Occasional Physical Activity:

Sharps

Benefits Eligible:

Yes