Job Description

Reporting to Channel Support Associate Manager, the Senior Channel Support Representative will be responsible to perform customer and administrative duties for individuals and departments within the office.

Responsibilities

• Provides professional customer service to South Korea, Hong Kong, Taiwan and Macau (SKHKTM) business accounts.
• Handles moderately complex assignments requiring judgment within defined procedures; core responsibilities include complex case handling, advanced return resolution, credit/debit processing, backorder coordination, and cross‑functional problem solving.
• Act as a liaison between internal and external partners; collaborates cross-functionally to resolve complex issues and ensure timely operational outcomes.
• Point‑of‑contact for escalated service issues and key/priority customers; manages high‑impact inquiries requiring detailed product knowledge, judgment, and proactive communication.
• Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing.
• Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management.
• Handles return orders and claims.
• Prepares business reports for internal and external customers.
• Assists in ad-hoc assignments as required.

Qualifications

• Bachelor degree preferably in Business Studies or related subject.
• Minimum 8 years of customer service and logistics experience in the manufacturing or trading field.
• Strong interpersonal and communication skills in written and spoken English and Mandarin.
• Strong customer service skills with good problem-solving abilities, attention to detail, the ability to work independently and act according to circumstances.
• A positive attitude and consistently maintains a professional and proactive approach.
• Skilled in MS Excel for preparing reports.
• Proficient in SAP/S4 and Salesforce is a plus.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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