Job Description

Overview

Quinn Company, your local Caterpillar store, is hiring a Rental Coordinator in Riverside, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Senior Rental Coordinator rents, and sells Caterpillar and Allied equipment / products to maximize revenue; effectively services the rental and sales needs of current and prospective customers from small hand tools and contractor supplies to large earthmoving, and industrial equipment.

Wages

Starting wage will depend on experience and education. $19.76 - $24.02

Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.

• Rental customer service activities: take calls, answers questions, quotes rates.
• Assists customers choose correct equipment size, mix, and model for application and jobsite requirements.
• Promotes the use of Caterpillar products for all rental needs.
• Maintains proactive / creative posture to increase rental sales activity and profitability.
• Ensures accurate and timely rental transactions: invoicing, insurance verification, credit checks, payment terms, etc.
• Schedules / coordinates equipment hauling in support customers’ needs through appropriate channels; processes billing.
• Updates rental transactions and related information into Rentalman database.
• Performs rental equipment check-in / check-out.
• Coordinates / schedules maintenance and repairs with Service Department; monitors repair status and costs.
• Works with Service Department to ensure equipment abuse by customers are identified and billed accordingly.
• Makes recommendations to management regarding changes in the rental fleet mix and equipment needs to maximize revenue.
• Assists outside Sales Representatives as necessary.
• Assists with other counter operations and rental store functions as needed and requested by store manager.
• Advises management of significant competitive sales and rental activities.
• Oversees rental coordinators and associated sales activities; ensures policies and procedures are adhered to.
• Investigates and resolves customer problems with equipment deliveries, repairs, billing, and related logistics.
• Trains / Assists Rental Coordinators.
• Retrieves / reviews daily management reports from Rentalman database.
• Routinely briefs Store Manager regarding daily reports and rental sales counter activities.
• Point of contact during Store Manager’s absence.
• Main point of contact for the store’s primary / key accounts.
• Represents Quinn Rental Services in a professional manner that promotes the goals and values set forth by Quinn Company and the Caterpillar organization.

Qualifications

High school diploma or general education degree (GED) and seven to ten years related experience and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M /F / V / DV.

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