Job Description

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link

About This Role:

We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote role based in the United States.

In this role, you’ll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization’s most complex, high-risk, and high-value accounts. You’ll deliver this impact by developing renewal strategies, mitigating churn risk, influencing pricing and save motions, and partnering closely with stakeholders to secure strong Gross Revenue Retention (GRR) outcomes. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Customer Success, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, complex deal negotiation, and stakeholder influence.

What You'll Do:

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.

• Own complex pricing, concession, and restructuring discussions.

• Act as an escalation point for stalled or high-risk renewals.

• Mentor and coach P3 Renewal Managers.

• Partner with CS leadership to align value delivery to renewal outcomes.

• Provide structured feedback to RevOps and Product on churn drivers.

• Maintain accurate forecasts for complex renewal portfolios.
  

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 6+ years in Renewals, Account Management, or Customer Success.

• Demonstrated success closing complex SaaS renewals.

• Strong negotiation and executive communication skills.

• Proven ability to manage ambiguity and competing priorities.

• Deep understanding of SaaS pricing, packaging, and procurement

• Strong forecasting and risk management discipline.

Nice-to-have skills

• Experience in a dedicated Renewal Manager role.

• Prior quota-carrying sales background.

• Experience with multi-product SaaS portfolios.

• Familiarity with churn mitigation frameworks and save motions.

• Exposure to pricing strategy or deal desk leadership.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $105,000-$114,000

  USD annually This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core ValuesWe are guided by our values and our mission to be living proof you can win in business while beingHuman-First Learn morehere

Our Growth OpportunitiesFrom mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody VideosNo explanation needed. Just watch themhere!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.