Job Description

Create your best future as a Senior Release Manager!

What’s the role?
This role is part of the Enterprise Release Management team and specialises in the management and implementation of the UNITE Releases. The role requires extensive planning to develop and manage the scope for the UNITE Releases' working with UNITE command, multiple TSP project teams, support teams and partners to deliver a successful Release in a timely manner. The Senior Release Manager is accountable for ensuring the safe, controlled, and coordinated delivery of complex technology changes into production. This role oversees end‑to‑end release governance—from defining release scope and assessing risks, to managing schedules, dependencies, and readiness across multiple project teams. The Role facilitates weekly progress tracking meetings and leads Implementation forums, maintains clear reporting, and facilitates implementation task sequencing and executions to safeguard production stability.
The Senior Service Manager is responsible for effective risk and issue management, including the identification of application inter-dependencies for projects in scope, stakeholder communications, change control, implementation planning co-ordination and risk mitigation strategies for projects when required. This role will also play a key part in the Groups strategy to deliver multiple projects to meet customers, stakeholder and regulatory requirements.
Please note some UNITE releases may implement on weekends where you will be required to execute, monitor and report on the release status of the releases.
Further responsibilities include: 

• UNITE Release strategy: work closely with UNITE command to formulate a release strategy of TSP scoping and customer data migration activities including identification, dependency mapping, TSP Prioritisation
• Developing and maintaining the release scope for the UNITE releases: Planning and governing the UNITE releases by defining milestones, scope, and impacted applications, ensuring sufficient time for delivery and testing.
• Release implementation planning: Produce a Touchpoint plan for the Release which the ERM team will use to manage the implementation of the Release
• Review and Improvement: Conduct a Post Implementation Review, both internally with the team, and externally with all impacted stakeholders, to review what opportunities there are for improvement to the Release Management process.
  
  

What do I need?
As well as TSP exposure, to be successful in this position you will have proven experience in Release Management in software development lifecycle. You will also have experience in multiple project implementation management, including task sequencing, dependency management and resource coordination. You should be able to manage and coordinate multiple tasks concurrently with confidence and have stakeholder engagement experience of up to GM level.
Additional skills that are highly desirable include: 

• Experience with ServiceNow Change management process 
• Working knowledge of Solution Engineering Life Cyle (SELC) 
• Working knowledge of Aile Execution Framework (AEF) 
• Familiar with ERM procedures and Governance

Why join us?
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
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We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.