At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
Join us in co-creating the future of RAKBANK!
We are seeking a passionate and service-oriented Relationship Officer to join our team in Dubai. In this role, you will be responsible for building and maintaining strong relationships with customers while advising them on banking products and insurance offerings.
What You Will Be Doing:
Build and maintain strong customer relationships by providing expert advice on banking and insurance products while ensuring suitability for customers.
Consistently achieve sales targets, with a focus on acquiring new business and maintaining a balanced product portfolio.
Ensure full compliance with bank policies, regulatory standards, and industry guidelines.
Stay informed about competitor offerings and actively contribute to process improvements.
Process customer requests and applications accurately and within specified timelines.
Collaborate with Bancassurance Coordinators to ensure smooth and efficient application processing.
Uphold the bank's service standards, HR policies, and code of conduct.
Maximize sales of Bancassurance products, especially those with semi-annual or annual payment modes
What We Are Looking For:
A sales- and service-oriented individual with excellent communication, convincing, and interpersonal skills.
In-depth knowledge of banking and insurance products, including RAKBANK's offerings and competitive products from other banks.
The ability to identify cross-sell opportunities across other business divisions to promote Bancassurance products.
A university degree or equivalent qualification.
Minimum 2–3 years of experience in a sales environment.
Strong understanding of RAKBANK's retail products
We’re RAKBANK.
Banking should feel simple. Human. Helpful. So that’s the kind we build.
Since 1976, we’ve been helping people and businesses across the UAE grow with confidence, giving them the tools, the support, and the trust to make things happen.
We started as a community bank and grew into one of the country’s most dynamic financial institutions. What’s never changed is our belief that banking should work for people, not the other way around.
Today, we’re leading a new chapter, one that combines smart digital innovation with genuine human connection. We call it digital with a human touch.
We serve customers across every segment through our Personal Banking Group (PBG), Business Banking Group (BBG), and Wholesale Banking Group (WBG). As the UAE’s go-to SME bank, we’re helping thousands of businesses grow and thrive with seamless, digital-first banking.
Our group also includes Skiply, the region’s leading school payments app; Protego, our next-generation insurance aggregator; and RAK Insurance, one of the UAE’s most trusted insurers, together creating an ecosystem that makes life simpler and safer for our customers.
From empowering entrepreneurs and SMEs to launching the UAE’s first crypto brokerage for retail customers and our own AI-powered digital assistant, we’re shaping the future of banking while keeping the heart of it the same: people.
RAKBANK — Digital With a Human Touch.
