Job Description

• Hybrid working option available upon training completion
• Permanent full-time position - based mainly in Henderson / Albany
• Salary range - $65,493 to $77,050 plus KiwiSaver contribution

He angitūtanga: The opportunity

Auckland Councils Planning and Resource Consents department has an exciting opportunity for a Senior Regulatory Support Officer. If you are passionate about improving processes, delivering excellent service, and playing a key role in the smooth running of council functions, this role could be your next step.

You will be instrumental in supporting our resource consent processing functions by monitoring workflows, guiding, and training staff, and driving continuous improvement initiatives that enhance service quality and customer experience. This role is central to ensuring our systems and processes operate effectively, efficiently, and in line with legislation.

Day-to-day you could expect to work on:

• Providing training and guidance to regulatory support staff to strengthen team capability
• Supporting leaders to cross-train staff and ensure operational flexibility
• Auditing processes to identify training needs and opportunities for improvement
• Managing consent application workflows, from lodgement to invoicing and closure
• Resolving financial queries and ensuring accuracy of records
• Participate in improvement initiatives
• Engaging with internal and external customers, delivering high quality service and information

For a copy of the position description, please click HERE

He kōrero mōu: About you

This role requires experience in similar regulatory or administrative support roles, with a sound understanding of Local Government functions and the Resource Management Act. You are someone who thrives in a busy environment, maintains a strong eye for detail, and can lead by example in providing exceptional support services.

Your ability to identify areas for improvement and implement solutions will be key to helping the team maintain compliance and meet customer expectations. You are tech-savvy, adaptable, and a confident communicator with the ability to support others in achieving their best.

We will be looking for specific experience with:

• Administration experience in a regulatory or customer focused environment
• Experience training or guiding others in a professional setting
• Strong working knowledge of SAP and Microsoft Office applications
• Experience managing project timelines and resolving financial queries
• Sound understanding of local government processes and statutory timeframes
• A customer-first approach, with excellent communication and interpersonal skills

Apply now and join us in delivering quality services that help shape Auckland’s future.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE

Help us make a difference to Tāmaki Makaurau. Me Tono Ināianei!: Apply Now!

Applications close: Wednesday 28 January 2026 at 11:59 pm

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Auckland Council is an equal opportunity employer (EOE), and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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