Job Description

SENIOR REGISTRY OFFICER

NSW CIVIL AND ADMINISTRATIVE TRIBUNAL (NCAT)

The New South Wales Civil and Administrative Tribunal (NCAT) are recruiting to fill roles in the Guardianship Division of NCAT, Sydney CBD.

• Sydney CBD
• 1 x Ongoing role and 6 x Temporary roles (fulltime 35 HPW)
• Diverse and inclusive organisation
• Generous leave entitlements including flex leave
• Clerk Grade 3/4, base salary ($87,199 - $95,482), plus employer’s contribution to superannuation and annual leave loading

Your role

• Assist clients to understand the Tribunal process, including encouraging the participation of persons with a disability
• Provide information to clients face to face, by phone or in writing
• List and prepare matters for hearing, write hearing reports for the Tribunal, prepare, and send documents to clients
• Contact clients to determine how they will participate in Tribunal hearings
• Comply with procedures and legislation relevant to the Tribunal

In the course of their work NCAT staff may be exposed to psychosocial hazards and risks. Please refer to NCAT Information sheet - Psychosocial hazards in the workplace

What we’re looking for

We are looking for someone who is motivated, takes initiative and has strong customer service skills. You will:

• Be interested in supporting people with disability
• Have strong communication and negotiation skills
• Have experience working in a high-volume environment with set timeframes
• Be able to manage your individual workload independently and efficiently
• Have an ability to maintain a high degree of accuracy
• Be willing to develop your skills and knowledge of legislation, legal principles, and procedures

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We do work that really matters

The Guardianship Division is NCAT‘s protective jurisdiction and promotes the rights of people living with decision making disabilities.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 3 pages), addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1 – Describe a time when you had to explain a process to someone who had difficulty understanding a task that was required for them to complete. What steps did you take to ensure that they understood your explanation?

Targeted Question 2 - Describe your experience in meeting deadlines in a busy and demanding workplace with competing priorities

Applications close 5th August 2026 at 11:59pm

Got a question?

To help you learn more about the role, we are hosting two virtual information sessions on Friday 31st July at 4.00pm, and on Wednesday 5th August at 4.00pm. Please register your interest using the following link: Senior Registry Officer - Information Sessions

For more specific role requirements, please contact Liesje Tromp on (02) 9556 7737 | Liesje Tromp@ncat.nsw.gov.au

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/