Your Impact
You will ensure that global IT service standards translate into consistent, high-quality service experiences across Europe, acting as the critical link between business expectations and operational delivery.
What You Will Drive
End-to-end regional service performance transparency and accountability
Strong business alignment and stakeholder trust across markets
Early identification and escalation of systemic service risks
Consistent application of global governance and SLA standards
Effective cross-vendor and cross-domain coordination
How You Will Make a Difference
Provide leadership with clear visibility on regional service performance
Act as the trusted escalation partner for business stakeholders
Ensure regional realities are reflected without compromising global standards
Drive structured service improvements across countries and providers
What You Bring
Extensive experience in IT Service Delivery / IT Operations in complex environments
Proven ability to operate across multi-country, matrix organizations
Strong stakeholder management and communication skills
Experience managing outsourced and multi-vendor services
Ability to navigate escalations and drive resolution under pressure
Why Join Us
Play a pivotal role in aligning global strategy with regional execution
Operate in a high-visibility role with direct business interaction
Contribute to a major transformation toward standardized, global service delivery
Help build a “One Team” service culture across Europe
Influence how IT delivers value to the business at scale
Apply now and help us shaping #FutureFresenius
As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With over 41,000 employees and present in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.
In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.
Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of 450 million patients annually. With the #FutureFresenius strategy, the company is developing, producing, and selling new products and technologies and aspires to expand its position as a leading global provider of therapies, improve patient care, generate sustainable value for stakeholders – shaping the future of healthcare.
Fresenius Kabi is an operating company of the Fresenius Group, founded in 1912, along with Helios and Quirónsalud. As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.
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Imprint: www.fresenius-kabi.com/imprint
