Job Description

• Remote work arrangement
• US MNC
• Strong Account Management skills
• Preferably from HR related industries, Financial industry
• Farmer role

Responsibilities:

• Build, maintain and execute an Account Strategy covering customer satisfaction and business growth objectives for each account, in collaboration with the regional account management team.
• Understand and communicate the business value to the clients.
• Prioritize and escalate issues , as appropriate to promote our core value of customer satisfaction, entrusting issue ownership to the appropriate owners (such as Customer Support, Operations, Finance, or others), while still retaining ultimate accountability for ensuring that issues are resolved in a timely fashion.
• Attain / maintain the highest level of customer satisfaction within defined accounts.
• Follow internal procedures and use internal systems to ensure consistent communication and documentation of account activity.
• Drive, and collaborate with other internal functions to follow up and close clients outstanding issues in a timely and professional manner.
• Join and lead global and/or regional clients business review conference call, to review service performance and operational issues.
• Develop and work with clients to develop an account strategy to achieve win-win business objectives.
• Keep up-to-date on all Companys major services and solutions.
• Monitor and be aware of the competitors product and service strategies.
  
  

Qualifications:

• Bachelors Degree or higher degree in any field.
• Minimum 8 – 10 years of experience in managing and growing global and / or regional accounts and major corporate
• Experience in driving a strategic account management process, including but not limit to revenue forecasting and budgeting, customer support, operational issue resolution and escalation.
• Highly developed consultative and large account management skills.
• Able to communicate concepts effectively to all levels, including to senior executives.
• Able to demonstrate effective time management and task prioritization when under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, aggressive and result-oriented.
• Good communication, problem-solving in dealing with both internal and external customers.
• Excellent presentation and communication skills.
• Fluent in English and local dialect is a bonus..

Personality

Driven by success, a problem solver.

• Professional, positive, proactive and self-motivated.
• Hands-on approach and lead by example.
• Willing to take ownership and responsibility for issues and conflict resolutions.
• Ability to priorities urgent and important matters without neglecting other details and comments

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376