Job Description

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Senior Recruitment Manager will lead and manage the recruiting team while liaising between other internal stakeholders and departments within the country. The ideal candidate will oversee recruitment operations and the hiring process for our major partners.

As Senior Recruitment Manager, You Will…

• Lead and manage the CSR recruiting teams, coach employees on development needs, career growth and learning opportunities
• Provide recruiting support for management and support department positions at the site level
• Support program execution and implementation associated with people-related change initiatives and recruiting deliverables
• Conduct special projects as assigned
• Produce accurate and relevant metrics and reports
• Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy
• Support in the development and management of strategic on-line recruiting presence to gain visibility and attract qualified candidates
• Develop effective recruiting practices for volume recruiting
• Track and report recruitment acquisition statistics

As Senior Recruitment Manager, You Need…

• A post-secondary degree in Business with a major in Human Resources (preferred)
• 5+ years of leadership experience
• HR/Recruiting experience in a fast-paced environment (contact center setting is an asset)
• A background in Operations (considered an asset)
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships
• Qualities of a detail-oriented, analytical team player with creative problem solving and project management skills
• The ability to self-manage daily duties and time in a fast-paced, hectic, changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• A service oriented, strategic mindset and are able to plan and execute for a desired result
• The ability to adapt to change and innovation