Job Description

To perform a variety of projects and initiatives that will help capture key business risks and address systemic and thematic issues across the different functions in the Global Investments Operations group. This includes timely and accurate data gathering, research, data analytics, testing and coordination with various leaders and SMEs from other teams to identify the root causes and be able to work partner with operations, technology and business stakeholders for resolution, execution and post-implementation support and controls. Part of the team’s tasks is to manage all relevant controls and governance reporting via PowerBI or other relevant reporting / dashboard platforms, Key Risk Indicators (KRIs) and to help facilitate new business controls, market, or regulatory requirements.

Roles and Responsibilities:

• Ensure the completion of team’s daily business deliverables and adherence to agreed Service Level Agreement and Schedule of Services.
• Diligently work with Investment Operations and other internal/external teams on process and production updates and issues relevant to completion of tasks at hand.
• Responsible for reviewing Cash and Position exceptions as part of the Recon Governance model.
• Collect, analyze, and interpret data from various sources to create comprehensive reports.
• Develop and maintain reporting templates and dashboards for various stakeholders and ensure accuracy and consistency in all reporting outputs. Be able to train team members in building business dashboards.
• Draft, edit, and distribute internal communications, including newsletters, announcements, and presentations.
• Aid in the preparation of Management Information reports such as data gathering, data cleansing.
• Lead operational process improvements, recommend, and initiate tactical solutions/initiatives and actively participate on projects such as system transitions (UAT), process transformations etc.
• Aid in the successful delivery of compliance, audit, and regulatory facilitated requirements.
• Aid in the technical capability development of the team. To ensure procedures are updated and lead the annual procedure exercise.
• Remain updated with relevant industry development and market-specific best practices.
• Act as back-up Subject Matter Expert as required, participate in a regular program of industry-specific training and interdepartmental cross-training to ensure continuity of service and capability development.

Required Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance, Economics or any related course.
• With at least five years related work experience.
• Amenable to work on a mid-shift work schedule and hybrid work set up of 3x a week onsite in Quezon City.
• At least intermediate knowledge on different investment products required.
• Operational experience in functions related to Investments / Market Operations such as reconciliations, asset servicing, settlements, onboarding, static.
• Strong analytical skills and proficiency in data analysis tools.
• CISI certifications, CPA/CFA designation is an advantage.
• Project Management and Operational Excellence training / certification such as PMO, Agile - SCRUM, Six Sigma an advantage.
• Intermediate to Advanced MS Office skills
• Track record of continuous improvement projects leveraging Power Platform is an advantage.
• Experience delivering automation projects in collaboration with Robotics and Machine Learning Technology teams is an advantage.
• Knowledge in third party financial data platforms eg. OMGEO, Bloomberg, Aladdin, DUCO is an advantage.

Preferred Qualifications

• Has in-depth knowledge of the Investments / Markets Operations business and the different functions in the trade lifecycle.
• Basic knowledge of related Disciplines and be able to assist team members with less experience.
• Keen attention to details and with a strong analytical ability and capability to resolve complex problems and takes perspectives on existing solutions.
• Excellent verbal and written communication and interpersonal skills.
• Flexible and agile – quick to pick-up on tight deadlines and changes in requirements.
• Strong Risk and Controls acumen – attention to quality, able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
• Can lead projects or project steps within a broader project, contributes to process improvements.
• Effective Facilitation and Presentation skills.
• Ability to perform quality check / controls and administer technical coaching for performance as needed.
• Client focused and ability to work on prioritizing responsibilities.
• Highly trainable and ability to work independently with minimal guidance and supervision.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Hybrid