Job Description

About the team

The Property Services team at OSB Group is the organisation’s first point of contact — the people who create a professional, welcoming, and well‑run environment for colleagues, customers, visitors, and partners. They manage reception, facilities coordination, visitor experience, and day‑to‑day office operations so the rest of the business can focus on specialist lending and customer service.

What you will be doing?

As a Senior Receptionist, you will have the opportunity to work as part of a small and supportive team in a busy and everchanging environment.

The Property Services support team provide an efficient and effective office administration and facilities service whilst providing a first-class reception service with exceptional front of house standards.

Please note-this is a fixed term contract for a period of 12 months

Your responsibilities will include…

• Providing efficient and professional front of house, being the first point of contact for all customers.
• Responding to the flow of day-to-day enquiries that come into the shared inboxes and compile grammatically correct emails to the business.
• Raising Purchase orders as required to ensure payments for the Property Services Team are made in a timely manner.
• Taking responsibility for all incoming and outgoing post, including recording special delivery items and timely distribution to the Group.
• Being responsible for building security by controlling access to visitors and contractors, signing in and out procedures and maintain a daily audit trails of access cards.
• Maintaining a good level of refreshment supplies in kitchen/tea point, ensuring that they are neatly stored.
• Providing administrative support, completing tasks and ensuring relevant documents/spreadsheets are updated accordingly, to assist with compliance reporting within the department.

What's in it for you?

We offer a base salary dependent of experience and location between £27,500- £30,000 and a competitive benefits package:

• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous experience in a busy Reception or Customer Service facing role is essential.
• First Aid or Fire Marshal certification and DSE training is desirable
• Ability to prioritise tasks and manage time effectively.
• Advanced skills in respect of written Communication Skills are essential

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.