Job Description

📍 Location: TotalFusion Platinum Newstead

🕒 Employment Type/Roster: Full-Time | Afternoon / Evening Closing Shifts

At TotalFusion Platinum Newstead, our reception team is the heartbeat of the member experience. We’re seeking a polished, reliable, and service-driven Senior Receptionist to join our Senior Reception Team within our Customer Service department. This role is pivotal in setting the standard for premium service, supporting our casual reception team, and ensuring every member interaction reflects the excellence our brand is known for.

About Us:

TotalFusion Australia is dedicated to transforming lives through innovative fitness and holistic well-being solutions. Our TotalFusion Platinum Newstead location is a multi-sensory destination combining world-class studios, spa and recovery services, allied health, and rooftop wellness. With over 6,000 active members, we are proud to be the largest health and wellness precinct in the Southern Hemisphere.

As a key point of contact for our 6,000+ members and guests, you’ll be responsible for:

• Leading by example during afternoon and evening closing shifts
• Greeting and engaging members with warmth, energy, and professionalism
• Managing bookings, member check-ins, retail sales, and phone/email queries
• Supporting our wider wellness, spa, and fitness departments by ensuring smooth, efficient front-of-house operations
• Maintaining an immaculate presentation of the reception area and shared spaces
• Responding calmly and confidently to member needs or issues
• Closing and end-of-day operational tasks with precision and accountability

Who You Are:

We’re looking for someone who:

• Thrives in a fast-paced, premium environment
• Is naturally organised, proactive, and detail-focused
• Brings exceptional presentation and communication standards
• Can balance member care with operational discipline
• Has prior customer service or reception experience (hospitality, fitness, or wellness background highly regarded)
• Is dependable, solution-oriented, and committed to upholding team standards

What You’ll Love

• Being part of our full time customer service team in our flagship health & wellness precinct
• Discounts on spa treatments, wellness therapies, café, and retail
• Career progression opportunities within a fast-growing, premium wellness brand
• A supportive, ambitious, and values-led team culture
• Consistent full-time roster with a focus on afternoon and evening closing shifts

Apply Now:

If you’re passionate about delivering exceptional service and want to be part of a brand redefining health and wellness, we’d love to hear from you. Submit your CV and a short cover letter introducing yourself today!

NOTE: *Only applications in PDF format will be reviewed and considered*