Job Description

You're passionate about a career delivering solutions that impact millions.

You're looking to contribute client side where you work more sustainable hours and take ownership of projects from beginning to end. You love the challenge of delivering a project that affects millions of people to quality, budget and schedule.

In this role, you'll:

Join Sydney Trains’ newly stood up Incident Management & Service Recovery team and this role will see you act as the central point of coordination for all rail-related operational communications, ensuring messages are accurate, consistent, and tailored to the appropriate channels and audiences.

You will manage the dissemination of timely and relevant information during unplanned incidents and planned events across the rail network, including suburban, intercity, regional, metro and freight services. This highly collaborative role works closely with stakeholders across Sydney Trains, the Transport cluster and Sydney Metro to coordinate communications and connect with the right people for successful delivery. It also leads and coordinates all operational communications during crises, ensuring staff, passengers, and the public have the right information at the right time.

Please click here to view a copy of the role description and click here to review NSW information pack.

About you

You have demonstrated experience in an operational and hands on communications environment with a passion for delivering an exceptional customer experience.

You are a strategic thinker but equally able to convert complex operational information during major incidents and major events into simple information for the public, key stakeholders and executive briefings. Media engagement and executive communications plays a large role in this newly created role so your highly developed oral communication skills and superior interpersonal skills will be key.

You will have demonstrated ability to identify issues with a high risk or potential public exposure and provide a managed response.

This is a challenging, high pressured yet rewarding role where you will be required to think on your feet and make decisions within a live 24/7 operations centre environment.

Tertiary qualifications in a relevant discipline such as communications and / or relevant industry experience is required and knowledge and understanding of complex rail/transport network operations is essential.
There is also a need to be willing to work rostered shift hours to cover operational requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM Sunday, 8 February 2026.

For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information, or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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