Job Description

• Full-time, ongoing position
• Based in Ringwood (on the lands of the Wurundjeri People), with hybrid working options
• Enjoy generous Not-for-Profit Salary Packaging benefits of up to $18,550 p.a.

Your role, your impact

Are you passionate about driving continuous improvement and ensuring the highest standards of quality and safety in healthcare? We're seeking a dynamic and experienced Senior Quality Partner to play a pivotal role in enhancing our services and supporting a strong quality improvement culture across the organisation.

Working closely with the Manager, Quality Improvement & Risk, you’ll lead the design, delivery, and evaluation of quality systems that support safe, effective, and person-centred services. This is a key leadership role where your work will directly influence service quality, customer safety, and continuous improvement.

Key responsibilities:

• Champion Quality & Compliance – Lead the organisation’s quality and compliance agenda, ensuring all regulatory, contractual, and internal standards are consistently met, exceeded, and embedded across diverse program environments
• Lead Critical Incident Investigations – Provide leadership in the investigation of critical incidents, ensuring rigorous analysis, timely follow‑up, transparent communication, and implementation of effective corrective and preventative actions
• Strategic Program Partnership – Collaborate with Program leaders to design, implement, and evaluate quality improvement initiatives that elevate service delivery, strengthen outcomes, and build organisational capability
• Risk Identification & Mitigation – Support service-level risk management by identifying emerging risks, assessing impacts, and driving proactive mitigation strategies that reduce exposure and strengthen organisational resilience
• Customer Feedback Leadership – Oversee customer feedback and complaints processes, ensuring timely, professional responses and translating insights into targeted service improvements
• Data‑Driven Quality Insights – Demonstrate a proven track record of data analysis, including the ability to collect, interpret, and synthesise complex quality, risk, and safety data to identify trends, inform decision‑making, and drive measurable improvement
• Quality Training & Capability Building – Develop, deliver, and evaluate education and training programs that embed a culture of continuous improvement, compliance, and high‑quality service delivery
• Act as 2IC to the Quality Manager – Serve as the deputy to the Quality Improvement and Risk Manager, acting as a key organisational representative for regulators, auditors, accreditation bodies, and other external stakeholders
• Governance Reporting & Insights – Prepare and present high‑quality reports, insights, and recommendations to Governance Committees, the Board, and external bodies, ensuring transparency, accuracy, and strategic relevance

About you

You bring:

• Experience in community-based healthcare: At least 5 years of experience in the healthcare sector, with a strong background in quality improvement and risk management
• Educational qualifications A higher degree in quality improvement or management (or progress towards one) is advantageous. Lead Auditor qualifications are highly desirable
• Expertise in healthcare standards: Strong knowledge of National Safety and Quality Healthcare Standards, Mental Health Standards, NDIS, Aged Care Quality Standards, and other relevant standards specific to community programs
• Expertise in Continuous Improvement Methodologies: Proven experience in using PDSA tool in improving clinical practice

What’s in it for you

At Each you’ll be supported to be your best. We provide:

• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• Balance your way – Flexible work arrangements to help you juggle work and life commitments
• Competitive salary – Based on your experience, plus above-award conditions and generous leave options
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• More leave when you need it – Annual leave, personal leave, family & domestic violence leave, and the option to purchase extra leave

Additional Information

To view the full Position Description, click here or visit each.com.au, go to ‘Work With Us’ - ‘Careers’ - ‘Open Roles’ and search for this position.

For more information or a confidential conversation, please contact Manju John, Quality Improvement and Risk Manager, at Manju.John@each.com.au

Applications Close: Friday 5th June 2026

Applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!

Next Steps in the Hiring Process

Learn more about next steps, check out our Hiring Process Guide.

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