Professionals in this group engage with multiple stakeholders and client teams across diverse business functions to gain an in-depth understanding of the process value chain using process discovery interviews, process mapping and other tools to drive process excellence. Partner with teams across diverse business functions to translate business processes into process maps using a process mapping tools (like Visio). Perform data and process analysis to identify improvement opportunities (like reduction of non-value add activities, duplication of work). Professionals create tools and practices to ensure compliance with quality practices such as Six Sigma, business continuity and risk mitigation. Responsible to deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA.
Bachelor�s degree in Business Administration, Quality Management, or a related field. Relevant certifications (e.g., Six Sigma, Lean) are a plus. 2 - 3 years experience in a quality assurance or process improvement role, preferably within a transactional or operational environment.
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
