Job Purpose & Scope
a. Customer representative on shop floor
b. Ensure all leading indicators inline to avoid the customer complaints/ claims
c. To ensure the quality functioning as per the plan throughout the chain.
d. To ensure the adequacy of the Quality management systems as per the ISO 9001 + ISO 45001 requirements and to maintain.
e. Analytical evaluation / actions through RCA’s and improvements
Key Result Areas
a. Management of QMS throughout the organisation and interaction with the other department
b. Managing Internal and external audit
c. Conduct MRM , Follow up on regular basis on the targets or specific assignments to the members of the management review.
d. Updating the superiors regarding the progress of all the allotted tasks on regular basis.
e. Maintains records as a part of documents compliance.
f. Maintain HOKE and safety throughout the areas of responsibility
g. Ensure all leading and lagging indicators are maintained as per the goal wrt QBSC
h. Drive improvements - cost reduction as well as quality improvement
i. Ensure group Q requirements are well established ( including MMR ) and implemented
j. Competency evaluation / enhancement of Q + operations team
3. Key Responsibilities & Job Content
QC :
a. Testing of the product as per the test procedures
b. Corrective actions and compliance to the corrective actions on NC’s and CCF’s
c. Evaluate incoming goods and finished products as per the Roxul Rockwool control procedures and work instruction.
d. Prepare / maintain / improve product + RM/PM/FM specs
Customer:-
a. Addressing and integrating customer specific requirements
b. Customer satisfaction.
c. Handle Customer complaints
Certification :-
a. Quality Certification of finish goods
b. Secure the implementation and right to use of the quality marks / certificates of finished goods and health certificates like EUCEB, KORONA etc.
c. Interactions with external certifying bodies ( System certification )
Laboratory:-
a. Prepare and updating the product and raw material specifications.
b. Third party inspection of products and raw materials as per the agreed frequency.
c. Carrying out the inspection of product and raw material as per specs / work instruction / frequency
d. Ensure the calibration of all the lab equipment in close coordination with PM function
Improvement:-
a. Proposing and implementing cost saving activities in the area of responsibility.
b. Productivity improvement
c. Reduction in cost of product testing.
d. Drive Fit 4 Purpose projects
e. Participation as leader in QEP ( Quality Endurance Plan )
Man management:-
a. Training of staff / associates on the Quality systems.
b. Shift management
c. Allocation of manpower
Supplier management:-
a. Supplier selection and evaluation ,Re-evaluation activities
b. Supplier rating
We release the natural power of stone to enrich modern living.
ROCKWOOL Group is a focused industrial company with leading positions in insulation, acoustic ceilings and horticultural growing media based on proprietary stone wool technology. We harness the properties that nature has given us to create products for quality living.
Our products touch most aspects of everyday life. We offer carefully designed, innovative sustainable solutions for your comfort, safety and for the benefit of the environment.
ROCKWOOL Group's business portfolio consists of:
* ROCKWOOL® insulation solutions for buildings.
* ROCKWOOL® technical insulation solutions to both industry, marine and offshore.
* ROCKWOOL® core solutions tailor made stone wool products to be integrated into finished systems.
* Rockfon® acoustic ceilings and wall solutions.
* Rockpanel® cladding material.
* Grodan® growing media solutions for plants.
* Lapinus® solutions for applications such as friction, water management, tracks, coatings, gaskets.
At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our product solutions. Our expertise is perfectly suited to tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity and flooding. Our range of products reflects the diversity of the world’s needs, supporting our stakeholders in reducing their own carbon footprint along the way.
Stone wool is a versatile material and forms the basis of all our businesses. With around 12,200 colleagues in 40 countries, we are the world leader in stone wool solutions, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry and marine & offshore.
