Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.

Primary Responsibilities:

• Identify the business challenges and potential scope for Automation
• Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Own end-to-end quality strategy, test planning, execution, and release readiness for BOT and enterprise applications
• Develop, maintain, and execute automated test scripts, contribute to test coverage expansion, follow automation standards, and support framework enhancements to improve quality, efficiency, and scalability
• Drive deployment validation, production readiness assessments, and post-release quality monitoring activities
• Mentor, guide, and manage QA team members while promoting technical excellence and continuous learning
• Collaborate with developers, architects, product teams, and stakeholders to ensure high-quality deliverables
• Establish QA standards, governance practices, metrics, and continuous improvement processes across projects
• Analyze quality trends, risks, and performance metrics to support strategic decisions and operational excellence
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 10+ years of experience in Software Quality Engineering and 5+ years with Cyara testing
• Hands-on experience with test automation frameworks and tools
• Experience building AI-driven solutions for QA process improvement
• Experience with CI/CD pipelines, DevOps practices, and deployment validation
• Proven leadership experience in mentoring, managing, and developing QA teams
• Solid expertise in BOT, RPA, and enterprise application testing
• Knowledge of API, UI, database, performance, and integration testing
• Proficiency in programming languages such as Python, C#, Java, or JavaScript
• Proven excellent analytical, problem-solving, stakeholder management, and communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.