Job Description

What you’ll do

Job Summary:

Lead the implementation, administration, certification readiness, and continuous improvement of the Quality Management System (QMS) for the Eaton DR Corporate Services facility. This position is responsible for the creation and governance of the documentation process, supporting internal and external audits, coordinating corrective actions, and collaborating with local and global teams to establish standardized, sustainable, and compliant processes. The role will serve as both the designer and Subject Matter Expert (SME) for applicable quality standards, including ISO 9001, AS9100, IATF 16949, and other certifications required by the organization

Job Responsibilities:

1. Provide strategic leadership for the design, implementation, governance, maintenance, and continuous improvement of the Quality Management System (QMS), ensuring operational excellence, regulatory compliance, process standardization, and sustainable business performance.
2. Coordinate certification and surveillance activities for applicable standards, including ISO 9001, AS9100, IATF 16949, and other customer, regulatory, or business requirements.
3. Develop and maintain the QMS implementation roadmap, certification plan, audit calendar, milestones, risks, and readiness actions.
4. Establish and administer document control processes, including document creation, review, approval, version control, retention, access, and obsolescence.
5. Ensure policies, procedures, work instructions, forms, records, and process documentation are accurate, current, standardized, and properly governed.
6. Plan and conduct internal audits, readiness assessments, gap analyses, management reviews, and follow-up activities.
7. Coordinate external certification audits and serve as a primary contact for auditors and certification bodies.
8. Lead the investigation and closure of nonconformities, corrective actions, preventive actions, and audit findings using structured problem-solving methods.
9. Monitor QMS effectiveness through key performance indicators, compliance metrics, audit results, document-control performance, and action closure.
10. Partner with process owners to map, document, standardize, and improve organizational processes while ensuring alignment with applicable requirements.
11. Provide bilingual training, coaching, and awareness sessions on QMS requirements, quality standards, document control, audit readiness, and quality culture.
12. Collaborate with Quality, Operations, Continuous Improvement, Engineering, Supply Chain, Human Resources, Information Technology, EHS, and global CoE teams to support integrated management systems.
13. Evaluate changes in standards, regulations, customer requirements, and internal policies; translate them into practical actions and controlled documentation.
14. Support risk-based thinking, change management, business continuity, knowledge management, and continual improvement across the organization.
15. Prepare clear reports, executive presentations, certification updates, and communications for leadership and cross-functional stakeholders.
16. Promote a culture of quality, accountability, process discipline, customer focus, and continuous improvement throughout the organization.

Qualifications

Education level required

• Bachelor’s degree in Industrial, Electrical, Electromechanical, or related Engineering disciplines, Business Administration, International Business, or a closely related field.
• Preferable Post grade degree in Quality, Productivity, engineering or others related science.

Years and area of experience required

• Minimum of 3 years of progressive experience in Quality Management Systems (QMS), Quality Assurance, Quality Engineering, Regulatory Compliance, or related quality-focused disciplines

Technical knowledge

• Full Bilingual (English / Spanish).
• PC knowledge: Microsoft Office, Minitab, Power Bi and AS400.
• Knowledge: Lean Tools, 6 Sigma and SPC.
• ISO 9001 Internal Auditor.
• IATF
• Certified Quality Improvement Associate (ASQ), Lean Six Sigma Yellow Belt or Green Belt - Desirable

Skills

Additional Information