Job Description

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

We’re looking for a Senior QC to join the Club L London Quality Control team, based at our Middlewich distribution centre.

This is a hands-on role for someone who is product obsessed, technically strong and passionate about getting the detail right. You’ll play an important role in protecting the quality of our product.

Working closely with the QC Manager, Returns, Customer Service, Product and Garment Technology teams, you’ll help identify product issues, understand the root cause and turn findings into actions that improve quality and reduce returns

You’ll also support and guide the wider QC team, helping to create a consistent, efficient and commercially focused approach to quality across the business.

Key Responsibilities

• Support the QC Manager in maintaining and continually improving quality standards across Club L London and our wider brand portfolio.
• Develop a strong understanding of Club L London’s product handwriting, including fit, garment construction, fabrics, branding and overall quality expectations.
• Inspect incoming stock in line with agreed AQL 2.5 standards, ensuring product meets the required quality standards before reaching the customer.
• Apply the correct inspection and quality standards depending on the brand, product and customer requirements.
• Use goods-in information, returns data, customer feedback, complaints and known product issues to identify where additional or targeted checks are required.
• Identify quality and construction issues quickly and accurately, understanding the potential impact on the customer and the business.
• Work closely with the Returns team to identify recurring product issues and feed meaningful product insights back to the wider team.
• Support the QC Manager with returns, non-conformance and supplier performance reporting, helping turn data into clear actions.
• Ensure all non-conformances are accurately recorded and communicated, supporting supplier chargebacks where appropriate.
• Work closely with the QC at source team to ensure the AQL process is consistent, efficient and effective.
• Communicate quality issues clearly with suppliers and support them in understanding the required improvements.
• Build strong relationships with Product, Garment Technology, Customer Service, Returns and DC teams to ensure issues are resolved quickly.
• Share feedback on supplier performance, highlighting both areas of concern and high-performing suppliers to support future product development and sourcing decisions.
• Support the QC Manager with monthly reporting and analysis of AQL performance.
• Help drive continuous improvement projects focused on quality and returns reduction, looking at the root cause rather than simply identifying the issue.
• Provide guidance and support to QC support staff, the seamstress and Returns Team Leaders.
• Ensure all quality checks are completed accurately and within agreed KPIs and critical timelines.
• Communicate confidently and effectively through email, telephone and video calls.

About You

• Previous experience in Quality Control, Garment Technology or a similar technical fashion role.
• Strong understanding and practical experience of AQL and garment inspection.
• Excellent knowledge of garment construction, manufacturing processes and production lines.
• Strong understanding of both woven and knitted fabrics.
• A genuine passion for product and a great eye for detail.
• Someone who can spot when something doesn't look or feel right and understands why.
• Highly organised, accurate and process driven, with the ability to work to KPIs, deadlines and service levels.
• Strong commercial awareness and the ability to understand that different brands and customers may have different quality expectations.
• Confident working with data and using information to identify trends, recurring issues and opportunities for improvement.
• A proactive problem solver who takes ownership and follows issues through to resolution.
• Strong Microsoft Office skills and technically confident.
• A positive team player who is keen to learn, develop and take on additional responsibility.
• Flexible and adaptable, with a hands-on approach to the role.