Cartrack

Senior Quality Assurance (QA) - Telemarketing

Cartrack  •  Republic of Indonesia (Onsite)  •  2 hours ago
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Job Description

We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

  • Diploma or Bachelors Degree Holder.
  • Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least 5 years of experience in auditing sales calls and coaching agents.
  • Fluent in English is a must
  • Attention to Detail
  • Analytical Skills
  • Coaching Skills
  • Listening Skills and is Objective
Cartrack

About Cartrack

Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.

Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.

Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.

Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2004
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