Job Description

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

We are looking for a Senior QA Analyst with strong experience in Order Management Systems,
preferably Fluent Commerce OMS The role involves ensuring high-quality delivery across
complex eCommerce and supply chain workflows through functional, integration, and API
testing.
Key Responsibilities
● Ensure adherence to QA standards, testing methodologies, and best practices across
the QA team
● Participate in and lead requirement analysis sessions to clearly understand business and
technical objectives
● Design, create, and execute comprehensive test cases based on user stories and
acceptance criteria
● Validate end-to-end OMS workflows including order capture, orchestration, fulfillment,
and returns
● Perform functional, regression, and integration testing across OMS and connected
systems
● Collaborate with developers, business analysts, and stakeholders to identify, log, and
track defects to closure
● Conduct API testing using tools like Postman to validate integrations between OMS and
external systems
● Support UAT cycles, defect triage, and release validation
● Contribute to test planning, estimation, and QA reporting
● Mentor junior QA team members and drive quality ownership within the team
Required Skills & Experience
● 5–8 years of experience in Quality Assurance with strong functional testing expertise
● Hands-on experience with OMS platforms such as Fluent Commerce OMS
● Strong understanding of eCommerce and supply chain workflows (Order lifecycle,
Inventory, Fulfillment, Returns)
● Experience in API testing (REST/JSON) using tools like Postman
● Familiarity with test management and defect tracking tools (JIRA, Xray, Azure DevOps,
etc.)
● Ability to create detailed test scenarios, test cases, and test data
● Strong analytical and problem-solving skills
● Excellent communication and stakeholder management skills
Good to Have
● Experience with test automation tools (Cypress, Playwright, Selenium, or Robot
Framework)
● Exposure to performance or accessibility testing
● Knowledge of CI/CD pipelines and Agile/Scrum methodologies
● Experience working in distributed/global teams
Key Competencies
● Quality ownership and attention to detail
● Ability to work in fast-paced, client-facing environments
● Strong collaboration and leadership mindset
● Proactive risk identification and mitigation
Education
● Bachelor’s degree in Engineering, Computer Science, or related field

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.