Job Description

Provides advanced leadership in laboratory quality systems, accreditation readiness, and Point-of-Care Testing (POCT) governance across all AHD sites. Ensures strict compliance with CAP, ISO 15189, JCI, and UAE regulatory requirements; oversees quality control (QC), proficiency testing (PT), document control, and continuous improvement; and leads the full POCT program, including competency frameworks, device performance, middleware/LIS integration, and governance committee coordination. Acts as a senior resource to the Laboratory Director and contributes to risk reduction, practice standardisation, and operational excellence.

Quality Management & Accreditation Leadership

• Leads routine QC, QA, and quality improvement (QI) activities across all laboratory sections.
• Ensures full compliance with CAP, ISO 15189, JCI, and UAE regulatory standards through audits, gap assessments, and readiness checks.
• Coordinates the complete proficiency testing (PT) cycle, including enrollment, logistics, performance evaluation, and follow-up actions.
• Reviews and validates QC, calibration, verification, and validation data to ensure analytical accuracy and compliance.
• Supports Section Supervisors with document control, SOP lifecycle management, and controlled document compliance.
• Collects, analyses, and reports quality indicators (KPIs), non-conformities, and improvement trends.
• Investigates complaints, deviations, incidents, and supports root-cause analysis and CAPA implementation.
• Monitors reference laboratory service performance, turnaround times, and quality indicators.
• Oversees quality assurance and service standards within phlebotomy/blood collection areas, including customer satisfaction monitoring.

Point of Care Testing (POCT) Governance

• Leads and oversees the enterprise-wide POCT program across all hospital and clinic locations.
• Develops and maintains POCT policies, SOPs, competency frameworks, and training programs in coordination with Clinical Education.
• Oversees POCT device evaluation, validation, implementation, and ongoing performance monitoring.
• Coordinates POCT user onboarding, competency assessment, re-certification, and audit compliance.
• Maintains the POCT database, ensuring accurate logs, QC documentation, analyser records, and incident reporting.
• Ensures reliable LIS/middleware integration, data accuracy, connectivity functionality, and KPI reporting.
• Advises Nursing, Medical, and operational teams on POCT compliance, performance issues, and quality requirements.
• Prepares POCT KPI dashboards, incident summaries, and performance reports for leadership and committee review.
• Supports POCT Committee governance, contributes expert advice, and leads cross-department quality improvement initiatives.
• Guides leadership on POCT-related costs, device procurement, and resource requirements.

Safety, Risk Management & Compliance

• Oversees laboratory and POCT safety programs, including hazard reporting, safety audits, and training compliance.
• Leads investigations related to safety incidents, POCT errors, and equipment malfunctions.
• Works with Infection Control, Risk Management, Quality, and Patient Safety on compliance and corrective action planning.
• Ensures all laboratory and POCT practices follow UAE regulatory and organisational safety policies.

Operational & Technical Support

• Provides senior technical expertise in QC interpretation, validation principles, and workflow optimisation.
• Supports standardisation of laboratory and POCT processes across multi-site operations.
• Utilises digital tools (LIS, middleware, dashboards) for reporting, trending, and quality oversight.
• Assists with new service setup, laboratory expansion projects, and quality system enhancements.

• Bachelor’s Degree in Medical Laboratory or related field
• Current/Valid Dubai Health Authority (DHA) License

PROFESSIONAL EXPERIENCE:

• Minimum of five (5) years of laboratory experience, including at least two (2) years in a senior, quality, or POCT-governance role.
• Knowledge of laboratory quality systems, QC/QA methodologies, PT programs, and validation principles.
• Knowledge of CAP, ISO 15189, JCI, and UAE regulatory requirements for laboratory and POCT operations.
• Knowledge of core laboratory workflows, analytical processes, and quality documentation standards.
• Knowledge of POCT governance, device lifecycle management, competency standards, and digital connectivity (LIS/middleware).
• Knowledge of laboratory safety, risk management, and incident investigation methodologies.
• Skills in conducting audits, gap assessments, KPI analysis, and accreditation readiness activities.
• Skills in POCT training, competency assessment, and cross-functional stakeholder engagement.
• Skills in analysing QC trends, interpreting validation data, and identifying improvement opportunities.
• Skills in LIS/middleware utilisation, digital dashboards, and quality data reporting.
• Strong communication, coaching, documentation, and presentation skills for clinical and non-clinical teams.
• Strong organisational and project coordination skills across multi-site laboratory and POCT environments.
• Ability to lead quality and POCT initiatives with minimal supervision and high accuracy.
• Ability to manage multiple priorities, maintain compliance under pressure, and meet strict deadlines.
• Ability to influence cross-department teams, build consensus, and support a culture of safety and quality.
• Ability to analyse complex data, identify trends, and recommend evidence-based improvements.
• Ability to uphold confidentiality, professionalism, and service excellence in accordance with hospital standards.