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Job Responsibilities:
Leads strategic quality planning and cross-program optimization. Drives standardization, process automation, training, and client-focused quality solutions. Joint planning and shared responsibility with the Sr. Ops Manager.
Key Responsibilities
Own portfolio-level QA frameworks and rubrics; keep alignment across programs and regions.
Lead automation and tooling roadmap with Ops Tech/Product (templates, scripts, API/RPA pilots).
Run systemic RCAs across programs; set cross-cutting corrective actions with measurable outcomes.
Design enablement programs (bootcamps, certification paths) and evaluate effectiveness.
Champion data quality metrics; define thresholds and guidance for model training/eval tasks.
Lead client/exec reviews on quality; translate insights into roadmap and investments.
Mentor P2/P1; guide C2–C3 growth in quality craft and reporting standards.
Ensure audit readiness and drive continuous improvement culture.
Additional Job Details:
Education
Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.
Experience
2–3 years in quality/ops; 2+ years leading managers/pods or complex workstreams.
Skills
Portfolio planning and governance; financial awareness.
Executive-ready communication; strong negotiation.
Advanced analysis (spreadsheets, BI); SQL/ETL familiarity a plus.
Change leadership, standardization, and automation at scale
Additional Qualifications (P1+)
Near-native English with strong writing and editorial skills.
Hands-on with generative AI tools (text/voice/video).
Background in QA testing, rubric design, or AI safety/ethics evaluation.
Familiarity with data-annotation platforms and model-evaluation tools.
Ability to interpret code/datasets/workflows at a conceptual level (no coding required).
Works independently and manages workflows effectively in a remote setup.
Multilingual ability beyond English.
Scope & Autonomy
Owns outcomes for a portfolio of quality programs; sets methods and standards.
Works independently; escalates only non-standard/high-impact items.
Joint planning with Sr. Ops Manager for quality and client outcomes.
For over 25 years, Welocalize has helped some of the world's largest organizations improve customer engagement through the power of localized content. Since our founding in 1997, we've been a leader in applying innovative technology and adopting AI to deliver the highest quality translations quickly, efficiently, and at scale. Our proven track record showcases tangible business outcomes, including higher marketing conversion rates, regulatory compliance, increased customer satisfaction and retention, intellectual property protection, higher adoption rates, and improved data with enhanced models.
At the heart of our innovation is OPAL, our advanced Service Delivery Platform, ensuring every translation is fast, effortless, and impeccably accurate. This technology, combined with our extensive network of over 250,000 linguistic experts in more than 250 languages, allows us to deliver multilingual content transformation services that are unmatched in quality and relevance.
Our global team of industry specialists is dedicated to enabling your teams to achieve global business outcomes. From translation and localization to NLP-enabled machine learning training data, and data annotation, we blend cutting-edge technology with human insight across every project.
