Job Description

Welcome to Munich Ventures, a venture catalyst that supports startups in building digital products at every stage — from early ideation to scaling and global expansion. We invest in startups, build high-performing tech teams, and deliver end-to-end product development.

You will join MiceDesk, a fast-growing impact start-up revolutionizing technological innovation and highly qualified specialist support in the hospitality industry. MiceDesk is building an AI-driven platform that automates complex sales workflows across email, CRM, and PMS systems, helping hospitality teams accelerate revenue management through smarter, data-driven decision-making.

We are looking for a Senior QA Engineer (Automation & AI Systems) to ensure end-to-end quality across a highly complex system involving AI workflows, integrations, and multi-system automation across enterprise hospitality environments.

Performance objectives

1) QA strategy & automation ownership

Design and implement a full automation-first QA strategy for the platform.

To achieve this objective you should:

• Define and own QA automation strategy across all core workflows

• Build and maintain end-to-end (E2E) test suites

• Develop integration and API test coverage for distributed systems

• Create regression testing pipelines for continuous validation

• Ensure full coverage of critical workflows (RFP parsing CRM offer generation)

2) Complex system & integration testing

Ensure quality across multi-system workflows and external integrations.

To achieve this objective you should:

• Test workflows across React frontend and Laravel backend systems

• Validate integrations with Oracle Opera Cloud (OHIP APIs) and Microsoft Graph API (Outlook)

• Ensure correct data flow across CRM, PMS, and internal systems

• Test RPA-driven and API-driven automation workflows

• Identify edge cases across distributed system interactions

3) AI & data quality validation

Ensure correctness and stability of AI-driven outputs and decisions.

To achieve this objective you should:

• Validate AI outputs such as RFP parsing and structured data extraction

• Define test rules, edge cases, and validation logic for AI outputs

• Monitor AI accuracy, drift, and failure scenarios

• Ensure consistent and reliable AI behavior in production

4) CI/CD & quality infrastructure

Build scalable QA infrastructure integrated into delivery pipelines.

To achieve this objective you should:

• Integrate automated tests into CI/CD pipelines

• Define quality gates before production releases

• Improve deployment reliability and test execution stability

• Ensure fast feedback loops for engineering teams

5) Debugging & root cause analysis

Investigate issues deeply across systems and integrations.

To achieve this objective you should:

• Analyze logs, API responses, and system behavior

• Debug issues across frontend, backend, and integrations

• Identify root causes of system failures

• Translate production issues into test scenarios

6) Cross-functional collaboration

Work closely with engineering, product, and customer-facing teams.

To achieve this objective you should:

• Collaborate with Product to define acceptance criteria

• Work with Engineering on testability and architecture improvements

• Convert customer-reported issues into structured test cases

• Improve product reliability through feedback loops

7) Build QA as a function

Establish scalable QA practices and long-term quality culture.

To achieve this objective you should:

• Define QA standards, processes, and best practices

• Build reusable automation frameworks

• Mentor future QA engineers

• Help establish QA as a core engineering function

Ideal candidate attributes

Must-to-have skills

• Strong English communication (B2+) — written and spoken

• Ability to communicate clearly with international teams

• Strong analytical and systems-thinking mindset

• High ownership and responsibility attitude

• Ability to stay calm under pressure in complex environments

• 4–7+ years of experience in QA Engineering with strong automation focus

• Experience in complex SaaS or distributed systems

• Strong hands-on experience with Playwright, Cypress, or Selenium

• Experience with API testing tools (Postman or similar)

• Strong understanding of E2E, integration, and regression testing

• Strong knowledge of APIs (REST, webhooks) and system integrations

• Ability to understand data flows across multiple systems

• Ability to read and interpret code (JavaScript/TypeScript or similar)

• Strong debugging and analytical skills
  
   Experience working with systems such as:
  

• React frontend applications

• Laravel backend systems

• Oracle Opera Cloud (OHIP APIs)

• Microsoft Graph API (Outlook integrations)

• AWS (EU region infrastructure)

• Logging & monitoring systems for debugging and observability

Nice-to-have skills

• Experience in AI/ML testing or AI-driven systems

• Experience in RPA automation environments

• Experience in hospitality systems (PMS, CRM)

• Familiarity with Salesforce or Oracle Opera Cloud

• Experience in high-growth startup environments

Hiring stages

HR Deep Dive Interview:
You'll meet with a member of our HR team to discuss your background, experience, and motivations for applying. This is also an opportunity to cover practical details like salary expectations and availability.

Technical Interview:

You will have a focused discussion to evaluate your QA automation experience, debugging skills, system understanding, and ability to handle complex distributed workflows involving AI and integrations.

Executive Focus Interview:

You will meet with the leadership team of MiceDesk to discuss company vision, product architecture, and your role in building a scalable, automation-first QA system.

Perks and benefits

• L&D budget per employee: Specific budget allocated for continuous growth and development.

• Remote Work: 2 days Work From Home (WFH) per week.

• Paid Time Off: 5 additional days off annually for personal needs.

• Health & Wellness: Comprehensive coverage through one of the biggest insurance companies across Armenia.

• Performance review: Enjoy regular salary reviews to ensure your contributions are recognized and rewarded.

• Referral program: Take advantage of our employee referral program that rewards successful talent sourcing.