Cloud & Containerization

• AWS — essential

• EC2 instance management, S3 storage, IAM roles and policies, VPC networking

• Lambda for serverless automation (provisioning scripts, event triggers)

• Experience deploying and operating production-like workloads on AWS

• Kubernetes (K8s) — essential

• Deploying and managing containerized services — pods, deployments, services, ingress

• Health monitoring, log inspection, and rolling update management

• SSL/TLS & DNS — strong working knowledge of certificate lifecycle management and DNS configuration

Scripting & Automation

• Python 3.x — essential

• REST API clients using requests; JSON and CSV processing

• Multi-threaded execution for data generation workloads

• Selenium / selenium-wire for browser automation

• Date/time handling, flat-file generation, SQLite3 interaction

• PowerShell 5.1+ — essential

• Orchestration scripts, parameter handling, pipeline chaining

• File system management, log rotation, invoking external tools

• Windows Task Scheduler automation

• Bash / Shell scripting — environment provisioning, deployment automation, log management

• T-SQL / SQL Server — working proficiency

• SELECT with JOINs against operational databases; stored functions; sqlcmd execution

• JavaScript — custom logic within conversational AI flow nodes (conditional routing, API calls, data transformation)

• Maintenance of HTTP-based data generation services

Conversational AI & Bot Development

• Conversational flow design — intent taxonomy, entity extraction, disambiguation, fallback and escalation patterns

• Bot platform experience — Amazon Connect contact flows, AWS Lex, or equivalent CCaaS / IVA platform

• REST API integration for AI backends — consuming LLM summary, NLU, and ASR/TTS services

• JSON / YAML — bot schema definition, flow configuration, workspace import/export

• Multi-language IVA / bot configuration — locale setup, translated content management

Telephony & Communication Channels

• Session Border Controller (SBC) — SIP trunk configuration, call routing, TLS media path setup

• WebRTC and VoIP protocols — familiarity with softphone integration patterns

• Digital channel connectors — WhatsApp Business, Microsoft Teams, or equivalent messaging platforms

• DTMF / IVR design — touch-tone menu structures and voice-first call flows

Data Formats, Integration & Tooling

• REST API design and consumption across a variety of platforms and authentication patterns

• JSON, YAML, CSV, INI, and pipe-delimited flat file formats

• Multi-tenant configuration management — maintaining environment-specific settings at scale

• Git — version control for scripts, configuration files, and bot/flow definitions

• Confluence — technical documentation authoring and maintenance

NICE TO HAVE

Verint Product Knowledge

• Verint Channel Automation (CA) Cloud — deployment, upgrades, routing and user configuration.

• Verint IVA Studio — workspace lifecycle, widget configuration, conversation flow authoring, multi-language localisation.

• Verint WFO / WFE — workforce scheduling, adherence, scorecards, queue analytics, text analytics, passive biometrics.

• Verint Copilot, KM Answer Bot, or Knowledge Management environments.

• Verint Open CCaaS framework and social messaging channel connectors.
  

Other Technical

• AI / LLM API integration experience — OpenAI, Amazon Bedrock, or equivalent generative AI service.

• Contact centre or CCaaS domain knowledge — call routing, WFM, workforce analytics, interaction recording.

• Experience building and operating pre-sales or demo environments for enterprise software.

• Multi-locale and internationalisation experience — managing configurations across multiple language variants.