Job Description

Who We Are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current opportunity: Senior Proposal Specialist

Location: Sydney, Australia
Onsite/Hybrid/Remote: Hybrid.
Required Experience: 5+ years

What you will do:

As a Senior Proposal Specialist, you will manage the proposal process from RFP receipt to submission. This includes assessing compliance requirements, identifying risks, scheduling and facilitating meetings, creating templates, identifying boilerplate content, and collecting core qualification materials (e.g., resumes, biographies, project qualifications, references, certifications, company information). You will also be responsible for assigning responsibilities, monitoring working drafts, editing and formatting drafts, and submitting final materials via email, web portal, or hard copy shipment. Collaboration with various departments to gather necessary information, ensure proposals are accurate and compelling, and meet submission deadlines is essential.

Responsibilities:

Proposal Development

• Develop high-quality proposals in response to RFXs and solicitations.
• Gather input from stakeholders to align with client needs and company capabilities.
• Create outlines, compliance matrices, and track proposal activities.
• Manage data calls, validate inputs, and ensure compliance with RFX and WPO standards.
• Write clear, persuasive, customer-focused content, including bespoke responses and win themes.
• Identify risks, opportunities, and content gaps; collaborate with SMEs and SAM Lead to address them.
• Develop simple graphics and support proposal strategy and review processes.

Content Management

• Contribute new content to the Content Library following project close-out.

Senior Responsibilities

• Lead proposal development for major pursuits, including key sections and presentations.
• Provide quality assurance, compliance reviews, and best practice guidance.
• Mentor and train team members; conduct peer reviews and share lessons learned.
• Lead debriefs, gather client feedback, and drive continuous improvement.
• Prepare reports for senior management and manage multiple proposals.
• Conduct SWOT analysis and support FOIA requests.

Collaboration

• Work with SMEs, SAM leads, and cross-functional teams (Legal, Finance, HR, Marketing).
• Lead or facilitate strategy, win theme, and review meetings.
• Coordinate inputs, review SME contributions, and incorporate feedback.
• Support delivery alignment with proposal strategy.

Writing & Analysis

• Write and edit content for clarity, accuracy, and persuasiveness.
• Ensure consistency, quality, and strong narrative storytelling using data.

Research & Performance Tracking

• Research client needs, industry trends, and competitors.
• Track proposal metrics (e.g., win rates) and refine strategies accordingly.

Qualifications/Skills:

• Bachelor’s degree (English, Communications, Marketing, Business) or 5+ years’ relevant experience.
• 5+ years’ experience in proposal writing or similar roles.
• Proven ability to manage multiple proposals with strong project management and QA focus.
• Experience collaborating with cross-functional teams and SMEs.
• Advanced proficiency in Microsoft Office, Adobe, and InDesign.
• Strong understanding of document design and marketing principles, including win themes.
• Excellent writing and editing skills with clear, compelling output.
• High integrity, initiative, and reliability.
• Strong analytical, problem-solving, and prioritization skills.
• Able to manage multiple priorities effectively.
• Perform other duties as required.

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Superannuation, Workers Compensation, Military Leave, Long Service Leave, Community Service Leave, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).